*****ulent

I am appalled by the service delivery and blatant *****. I've purchased vouchers via mobile, where the funds were deducted but never recieved the vouchers. I contacted them where by there call centre agent assured me that my funds will be reversed within 3 to 5 business days, thereafter no communication. Two weeks go by and I buy another voucher and do not receive it. I made contact with them and again the same story as before. When I asked when will I recieve my funds they told they can't say. I asked to speak to a senior they refused to put me through. I am disgusted by there manner in which they deal with the customers and more so by the fact that they are blatantly *****ulent