MM
Masehla M

1 reviews | Active since Mar 2014

03 Mar 2022, 12:10

TOY PHONE AT A VERY EXAGERATED PRICE

Hi

I bought a phone in October last year, the phone was giving me problems in December already... I called Blue label and I am still waiting for a technician even know.

I am escalating this matter to the National Consumer board, this headsets is of low quality and the price for it is very high. When I listen to simple music the phone over heats and turns off. They are selling undervalue products at a very high rate you are not even able to get parts for this phone.

I called again today as this phone 's battery is forever flat, the agent noticed I logged a query in December and the call cut off, I tried calling in again for 5times and I am muted then the call hang up.

This is day light *******, this phone started giving me problems within 3 months and I am on my 5th month its already dying on me yet the contact is not even half way.

I will not be ****** by BLUE LABEL. this is bull ****, this phone is useless, where have you seen an overheating phone at R8200....

I want this contract terminated as I have paid for 5months already the phone is damaged... in fact I want a refund.

you are selling toys not phones..

I am expecting my money and a termination for this contract

I am going to expose this company. and report it to the NCA

0
Replies (6)
Blue Label Connect
Blue Label Connect's reply03 Mar 2022, 13:26
Official
Good day.  We apologize for the experience thus far.  We will get a customer service agent to contact you shortly. 
MM
Masehla M's update03 Mar 2022, 14:25
Reviewer Update
I received missed calls as When this toy phone is locked I cannot answer calls, untill I enter the pin then it gives me a black screen then as I am about to answer, it stops ringing... Mind you this happens on a daily basis.

the only time this contract can continue is if you give a brand that is real, Hauwei or Samsung.... otherwise... I even go as far as the papers and educate others about the toys you are selling to us. will see what NCA will have to say about this phone and its price
MM
Masehla M's update03 Mar 2022, 14:32
Reviewer Update
this toy is forever on the charger, and the heat from the screen it pierces through m ear.... what kind of phone is this....my screen protector came out from this piercing heat... and now its affecting my actual screen...

Imagine being scared to answer your phone fearing it will explode on your ear.... I am sure It will brain damage me soon.... as its cheap plastic that cannot tolerate just a small energy, this is shocking.
Blue Label Connect
Blue Label Connect's reply04 Mar 2022, 11:24
Official
Good day Masehla.  As we are not able to reach you telephonically an email was sent to the email address provided by you. 
MM
Masehla M's update15 Mar 2022, 11:05
Reviewer Update
I have responded to the email with no luck of any feedback, please provide me with a direct line to call as I need another phone urgenlty
Blue Label Connect
Blue Label Connect's reply15 Mar 2022, 11:53
Official
Good day.  An agent will contact you as soon as possible for assistance.