They are refusing with settlement

I have a contract with Blue Label connect, December I had a problem where they ****med my Capitec Account and I was paying Blue Label connect through my Capitec account. After i was ****med I was forced to close that account as these people had my information. I contacted all my creditors for new arrangements. I couldn't get hold of Blue Connect. now my account is owing R936 I asked them always when they call me to give me account number to settle the account. they don't want to give me and instead they want my account number for what I don't know cause I want to pay now and I don't need the contract anymore.

Every day I get a call from the *********** consultant's I say the same thing give me the settlement to settle the account and close it after.