LA
Lucille A
1 reviews | Active since Jul 2019
14 Dec 2023, 11:31
*****/theft
I have a contract with Blue Label Connect, and they are authorised to deduct my payment every 31st of the month. So today on 14 December 2023 Blue Label Connect just deducts money from my account without any notification or prior arrangement. I get paid only on the 31st of every month, My account balance was R380 and they took R379 without permission. That money was for food for my children, mind you im a single parent. Accordingly to my knowledge its *****/theft. Nobody is allowed to take money feom my account without my knowledge. They even dont assist with the broken cellphone they send me. I want my money back, and will open a ******** case regardless. This is not right.
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Blue Label Connect's replyOfficial
28 Dec 2023, 09:23 Good day Mr/s Aploon
We apologize for the inconvenience and frustration caused by this matter.
Please be informed that messages were sent out to clients that due to festive seasons and a lot of clients getting paid early we will deduct the December installment early on the 13 or the 14th of December 2023. For December please be informed that no other installments will go off until January month end.
Thank you
We apologize for the inconvenience and frustration caused by this matter.
Please be informed that messages were sent out to clients that due to festive seasons and a lot of clients getting paid early we will deduct the December installment early on the 13 or the 14th of December 2023. For December please be informed that no other installments will go off until January month end.
Thank you
Blue Label Connect's reply28 Dec 2023, 09:23
Official
Good day Mr/s Aploon
We apologize for the inconvenience and frustration caused by this matter.
Please be informed that messages were sent out to clients that due to festive seasons and a lot of clients getting paid early we will deduct the December installment early on the 13 or the 14th of December 2023. For December please be informed that no other installments will go off until January month end.
Thank you
We apologize for the inconvenience and frustration caused by this matter.
Please be informed that messages were sent out to clients that due to festive seasons and a lot of clients getting paid early we will deduct the December installment early on the 13 or the 14th of December 2023. For December please be informed that no other installments will go off until January month end.
Thank you
LA
Lucille A's updateReviewer Update
28 Dec 2023, 09:38As ive told you i havent received any communication from you. I dont get my salary earlier in december and nor do i get a bonus or 13th cheque. You took my money and left me and children without food. Nit even to talk about the broken cellphone you sold me now you dont want to fix it. This is disgracefull service to a very loyal customer. Im disgusted by you as you know i am loyal but get this ****ty service. And i pay alot....
LA
Lucille A's update28 Dec 2023, 09:38
Reviewer Update
As ive told you i havent received any communication from you. I dont get my salary earlier in december and nor do i get a bonus or 13th cheque. You took my money and left me and children without food. Nit even to talk about the broken cellphone you sold me now you dont want to fix it. This is disgracefull service to a very loyal customer. Im disgusted by you as you know i am loyal but get this ****ty service. And i pay alot....