The worst company ever.

I lost my phone on the 16th of Feb 2025 and I requested them to blacklist the device on the 18th of Feb and the only thing they tell me when I call is that they will escalate the issue and they have been saying that everyday. The insurance company require An ITC number from them so I called and requested it and I was told to wait for 24 to 72 hours but there was no response so I called again and I was told to wait for 7 to 14 days I waited with no response. I called them again and now they are saying I have to wait for 60 to 90 days without a cellphone or my number that I have been using for four years. This also means that the person who has my device is using it freely because my devise have not been blacklisted. I am so frustrated I do not know what to do anymore because they do not even bother responding to my emails which I have been sending now and again. The other thing is they don't give you a reference number you have to explain your story over and over again to a new person.