The most ********** service!!!!!!

I took out a cell phone contract with blue label connect in 2022 for my daughter. a few months down the phones face become loose to the extend that my was not able make use of the device. I called Blue Label Connect contact center in Dec 2023 the phone was send for repairs upon which they told me that it will be fixed under warranty. Now we in April and I was told the phone was fixed after the repair centre was delaying to send a quote to blue label coneect with the costing I was told in Jan 2024, then it was u up and down I made calls to blue lab connect I didnt keep track of the number of enquiries.So I called in March hey told me the phone is now with the courier company it will be delivered. Nothing happened for the whole of March no phone but I the amnt was debited religiously ge my bank acc without fail. Then in April the courier company Courier It called me saying they want to deliver to phone at feurhof while my delivery address was for Florida as arranged. I arranged for the phone to be delivered at Florida... Nothing happened on Monday 15 April blue Label told me the phone was back at the repair centre I ws totally lost and confused. I CALLED BLUE LABEL ON 16 April the agent told me I need to get in toutch with the courier because they can't do anything from their side because it my phone, I'm shocked I have never in my history of taking out a cell phone contract expierienced such ********** service as a paying customer, for three months I paid without having the phone now I must ran after courier it for my phone! I will never ever recommend you services to anyone,,,, If I don't receive my phone I will change my bank and then u can keep ur stupid phone!!!!!!!!!!!!!!!!!!!! And refund my three months of payments