Terrible service

Attempted my sim swop on 5 December 2022 after a week of fighting and shouting, it finally happened.

Then I requested the blocking of my device, again after a week of fighting still no luck .

15 December 2022 , i finally got helped. Forms to be sent, i completed immediately and sent them.back week later still feedback after sending the forms. Requested to speak to the manager, again fighting. Finally my identity document was missing. I send it on 22 December 2022 up till now, no feed back ,no ITC Nr,no device.

This is the most terrible experience ever. I am not leaving it there.