Terrible / Non-Existent Service – No Resolution After Weeks of Follow-Up

Terrible Service – No Resolution After Weeks of Follow-Up

I am extremely disappointed with the service (or lack thereof) from BLTS. On 23 May 2025, I purchased R200 electricity via USSD through my Game Store account. The transaction was confirmed, but I never received the token.

Since then, I’ve:

Called their call centre multiple times (reference numbers #***4 and #***4).

Sent three emails (26 May, 30 May, 10 June) with proof of payment and pleading for assistance.

Received ZERO response or resolution.

It’s been weeks of ignored emails, empty promises of "escalation," and no token or refund. This is unacceptable for a company handling essential services. If you can’t rely on them to fix a simple issue, how can you trust them with your money?

Avoid BLTS unless you enjoy paying for nothing and being ghosted.