Terrible call centre service

My lost her phome and went to vodacom for sim swap and she was told to call blue label of which its not helping when we call call centre we are told it is still in progress but still nothing no sim swap done after a 2nd week and this person is a business woman can u imagine Now life without your phone

Date off application for sim swap 13/ 12/2022,Re-apply on the 19th Serial# ******Cell:***