Suspended DSTV Services, purchased through Blue Label Connect / Telecoms

On 7 March 2025, I made a payment of R1,292.00 towards my DSTV account services using Blue Label's USSD code *120*20080#. The amount was debited from my Edgars RCS account. Despite this payment, my DSTV services at home were suspended on 9 March 2025.

Since then, from 10 March 2025 to 14 March 2025, I have spent the entire week on calls between Blue Label and Edgars RCS, but I have not yet found a resolution. Each time I call, I receive the same update that my complaint is being escalated and will take 2 to 3 days to resolve. Today Friday 14 March 2025 marks the fifth day, and my complaint remains unresolved.

I am extremely frustrated because Edgars and their partner, Blue Label Connect / Telecoms, have not shown willingness to resolve my complaint and have been sending me from pillar to post. Now, my last resort is to lodge a complaint with the Consumer Goods & Services Ombud, to urgently assist me. Despite exhausting all avenues within my power, my suspended DSTV services still remain unresolved.