Subscription not canceled.

I have called in and canceled this subscription... Received the email that it has been canceled.... I am requesting a refund with immediate affect. The R299 went off again on the 29th....cancel this subscription with immediate affect.

Email that I received from blue label connect on the 8th of August 2025

Thank you for reaching out to Blue Label Connect.

We would like to confirm that your Dress Your Tech subscription was activated on 03 July 2025, with your full consent and acknowledgement. A cancellation request was logged and processed on 03 September 2025.

As per our telephone conversation here is your cancellation reference number CN*** and you are not due for a refund.

Regards

Hlengiwe.M

Email that was send to them on the 05th of September

Good day,

I would like to formally state that I never provided full consent for the subscription, and the amount of R299 was not discussed during the call. Today, I received another voucher code, and upon contacting RCS, I was informed that the voucher has been cancelled on their end. The reference number for that call is ***5.

I am requesting the following:

A full refund of the R299 charged x2 . A copy of the recording where I gave explicit consent and acknowledgement for the subscription. Proof of enrolment and the full sales agreement related to this subscription. Please treat this matter with urgency and provide the requested documentation.

Regards

Aminah Ismail

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