1 reviews | Active since Sept 2025
Subscription Not Agreed to - Blue Label Connect
If you have a RCS Card, please make sure that Blue Label Connect didn't do subscriptions on your card without your approval or consent, I only found out that they did purchases on my card without me knowing when i saw a debit order going off from my account knowingly that i don't owe RCS anything and that my account has been paid up for a while now, all of a sudden I'm seeing money going off from my card, when i checked and looked at the statement i saw Blue Label Connect made three subscription purchases on my card which i know nothing off and I didn't approve it. I then phoned in to enquire because I was shocked. This investigation has been ongoing for 3 weeks now, and I'm waiting for them to phone me back to play the voice recording where I gave them consent to make the purchases on my account. This investigation is ongoing. When I phoned to follow up, they said I had approved the purchase and they would not refund me. I told them to send me the voice recording, as all their calls are recorded. I'm still waiting for the voice recording where I said yes to the sale. Due to this, I closed my RCS account, because I'm so scared that something like this will happen again.
Thank you for reaching out and bringing the matter to our attention. We would like to apologize for any inconvenience caused, kindly note that our agents have been trying to reach you on the provided number to assist you with your query and unable to reach you. Kindly send us an email to *** with an alternative number to contact you on so that we can assist you promptly.
Kind regards
BLC Customer Care Team
Thank you for reaching out and bringing the matter to our attention. We would like to apologize for any inconvenience caused, kindly note that our agents have been trying to reach you on the provided number to assist you with your query and unable to reach you. Kindly send us an email to *** with an alternative number to contact you on so that we can assist you promptly.
Kind regards
BLC Customer Care Team
