SM
Sibahle M

1 reviews | Active since Sept 2025

11 Sept 2025, 10:27

Subscription cancellation and refund

I am extremely disappointed with Blue Label Connect. My Game account was used to add a subscription without my consent or knowledge. This is completely unacceptable and feels like *****ulent activity.

When I tried to resolve the issue, it was very difficult to get proper assistance – calls take too long, and when I finally get through, I don’t receive clear answers. I should not have to struggle to fix something I never agreed to in the first place.

This has caused me unnecessary stress and wasted time. I expect Blue Label Connect to immediately cancel this subscription, reimburse any unfair charges, and put stricter measures in place to prevent such unauthorized billing in the future.

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Replies (1)
Blue Label Connect
Blue Label Connect's reply12 Sept 2025, 08:54
Official
Good day,

Thank you for reaching out and bringing the matter to our attention, we apologize for any inconvenience you had to encounter regarding this matter. Kindly note that we are currently reviewing your query and will provide you with feedback promptly.

We apologize for the inconvenience.

Kind regards
BLC Customer Care Team