****** phone

I was contacted by rmcs to take a contract with a ag mobile phone.I had the phone ****** 2weeks ago and have been trying to get the sim swap done and to retrieve a new device as my understanding was that I am paying for insurance and I was notified by ag mobile this not so.I haven't been able to contact rmcs as they send my the contact details for ag mobile and I am yet to get ato blacklist my phone to make a case at the police station.I pay each and every month and I am been sent from cell c to rmcs to ag mobile and I am still where I started. This matter is very frustrating and is costing me loads of money and I have been stuck at the same place.I should never have agreed to take the contract but I was desperate at the time and now I regret doing business with this company. After all I am told that I can't even get my sim swap because I have to pay R150 before I can have them contact the service provider and once approved I then have to wait for delivery. I am angry and tired of fighting!!! I have to now borrrow a old broken cellphone and use a different number ***) and have to purchase airtime and data to get my airtime and data sorted. Don't make sense.