BT
Brandon T
1 reviews | Active since Apr 2024
25 Aug 2026, 11:54
Still waiting for my refund
Very poor i must say keep making empty promises for my refund since June 2026
Helpful (0)
Replies (3)0
Replies (3)
Blue Label Connect's replyOfficial
25 Aug 2026, 16:57Dear Brandon,
We are truly sorry that you have been waiting for your refund since June and, more importantly, that you have had to follow up repeatedly without receiving a resolution. We understand how frustrating and disappointing this must be, especially when you have been given assurances that have not been met.
Please accept our sincere apologies for the experience you have had. We have escalated your matter to the relevant senior management team at Blu Label Connect for urgent investigation and follow-up.
We would like the opportunity to resolve this for you and will ensure that your query receives the appropriate attention.
We are truly sorry that you have been waiting for your refund since June and, more importantly, that you have had to follow up repeatedly without receiving a resolution. We understand how frustrating and disappointing this must be, especially when you have been given assurances that have not been met.
Please accept our sincere apologies for the experience you have had. We have escalated your matter to the relevant senior management team at Blu Label Connect for urgent investigation and follow-up.
We would like the opportunity to resolve this for you and will ensure that your query receives the appropriate attention.
Blue Label Connect's reply25 Aug 2026, 16:57
Official
Dear Brandon,
We are truly sorry that you have been waiting for your refund since June and, more importantly, that you have had to follow up repeatedly without receiving a resolution. We understand how frustrating and disappointing this must be, especially when you have been given assurances that have not been met.
Please accept our sincere apologies for the experience you have had. We have escalated your matter to the relevant senior management team at Blu Label Connect for urgent investigation and follow-up.
We would like the opportunity to resolve this for you and will ensure that your query receives the appropriate attention.
We are truly sorry that you have been waiting for your refund since June and, more importantly, that you have had to follow up repeatedly without receiving a resolution. We understand how frustrating and disappointing this must be, especially when you have been given assurances that have not been met.
Please accept our sincere apologies for the experience you have had. We have escalated your matter to the relevant senior management team at Blu Label Connect for urgent investigation and follow-up.
We would like the opportunity to resolve this for you and will ensure that your query receives the appropriate attention.
BT
Brandon T's updateReviewer Update
25 Aug 2026, 17:44Yes i get what you saying but ever since theres different consultants answering my calls and apologize afterwards make a promise and still nothing happen
BT
Brandon T's update25 Aug 2026, 17:44
Reviewer Update
Yes i get what you saying but ever since theres different consultants answering my calls and apologize afterwards make a promise and still nothing happen
Blue Label Connect's replyOfficial
01 Sept 2026, 10:56Good morning Brandon,
Apologies for only responding now.
I completely understand your frustration, and I sincerely apologise that you have had to follow up repeatedly and have received apologies and promises without seeing the matter resolved. I appreciate that this has been extremely frustrating and disappointing.
I have personally followed up on your matter, and I can confirm that your refund will be processed today.I’m truly sorry for the inconvenience and for the experience you’ve had with us. We appreciate your patience, and I will ensure that this matter is followed through to completion.
Kind Regards
Lee-Anne
Apologies for only responding now.
I completely understand your frustration, and I sincerely apologise that you have had to follow up repeatedly and have received apologies and promises without seeing the matter resolved. I appreciate that this has been extremely frustrating and disappointing.
I have personally followed up on your matter, and I can confirm that your refund will be processed today.I’m truly sorry for the inconvenience and for the experience you’ve had with us. We appreciate your patience, and I will ensure that this matter is followed through to completion.
Kind Regards
Lee-Anne
Blue Label Connect's reply01 Sept 2026, 10:56
Official
Good morning Brandon,
Apologies for only responding now.
I completely understand your frustration, and I sincerely apologise that you have had to follow up repeatedly and have received apologies and promises without seeing the matter resolved. I appreciate that this has been extremely frustrating and disappointing.
I have personally followed up on your matter, and I can confirm that your refund will be processed today.I’m truly sorry for the inconvenience and for the experience you’ve had with us. We appreciate your patience, and I will ensure that this matter is followed through to completion.
Kind Regards
Lee-Anne
Apologies for only responding now.
I completely understand your frustration, and I sincerely apologise that you have had to follow up repeatedly and have received apologies and promises without seeing the matter resolved. I appreciate that this has been extremely frustrating and disappointing.
I have personally followed up on your matter, and I can confirm that your refund will be processed today.I’m truly sorry for the inconvenience and for the experience you’ve had with us. We appreciate your patience, and I will ensure that this matter is followed through to completion.
Kind Regards
Lee-Anne