MB
Marius B
1 reviews | Active since Jan 2019
25 Aug 2026, 16:31
Steer clear of Blu Label Connect
My wife has a Makro card. Almost 2 months ago she quickly bought a electricity token. She never received the token and the money was also gone. We NEVER received the money back. No i mailed blu lable connect and they are too lazy to search on the system so they can not assist me they want the exact date so the don't have to search for it, So R600 ******
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Replies (3)0
Replies (3)
Blue Label Connect's replyOfficial
25 Aug 2026, 17:01Dear Marius,
We are sincerely sorry to hear about your experience and understand your frustration, particularly as this matter has been outstanding for almost two months and involves funds that have not been received back.
We also apologise for the difficulty you experienced when trying to get assistance. This is not the level of service we strive to provide, and we appreciate that being asked for specific transaction details can be frustrating when you are simply trying to have the matter resolved.
We would like the opportunity to investigate this matter properly and assist with getting it resolved. We have escalated your complaint to the relevant senior management team at Blu Label Connect for further investigation and follow-up.
For your privacy and security, please do not share any personal or banking information publicly on Hello Peter. Our team will engage with you directly to obtain the necessary details.
Kind regards,
Lee-Anne
We are sincerely sorry to hear about your experience and understand your frustration, particularly as this matter has been outstanding for almost two months and involves funds that have not been received back.
We also apologise for the difficulty you experienced when trying to get assistance. This is not the level of service we strive to provide, and we appreciate that being asked for specific transaction details can be frustrating when you are simply trying to have the matter resolved.
We would like the opportunity to investigate this matter properly and assist with getting it resolved. We have escalated your complaint to the relevant senior management team at Blu Label Connect for further investigation and follow-up.
For your privacy and security, please do not share any personal or banking information publicly on Hello Peter. Our team will engage with you directly to obtain the necessary details.
Kind regards,
Lee-Anne
Blue Label Connect's reply25 Aug 2026, 17:01
Official
Dear Marius,
We are sincerely sorry to hear about your experience and understand your frustration, particularly as this matter has been outstanding for almost two months and involves funds that have not been received back.
We also apologise for the difficulty you experienced when trying to get assistance. This is not the level of service we strive to provide, and we appreciate that being asked for specific transaction details can be frustrating when you are simply trying to have the matter resolved.
We would like the opportunity to investigate this matter properly and assist with getting it resolved. We have escalated your complaint to the relevant senior management team at Blu Label Connect for further investigation and follow-up.
For your privacy and security, please do not share any personal or banking information publicly on Hello Peter. Our team will engage with you directly to obtain the necessary details.
Kind regards,
Lee-Anne
We are sincerely sorry to hear about your experience and understand your frustration, particularly as this matter has been outstanding for almost two months and involves funds that have not been received back.
We also apologise for the difficulty you experienced when trying to get assistance. This is not the level of service we strive to provide, and we appreciate that being asked for specific transaction details can be frustrating when you are simply trying to have the matter resolved.
We would like the opportunity to investigate this matter properly and assist with getting it resolved. We have escalated your complaint to the relevant senior management team at Blu Label Connect for further investigation and follow-up.
For your privacy and security, please do not share any personal or banking information publicly on Hello Peter. Our team will engage with you directly to obtain the necessary details.
Kind regards,
Lee-Anne
MB
Marius B's updateReviewer Update
28 Aug 2026, 09:04This issue is still not resolved as you guys promised i send thru all the proof and i sill do not receive help. I want these tokens send by no longer than today
MB
Marius B's update28 Aug 2026, 09:04
Reviewer Update
This issue is still not resolved as you guys promised i send thru all the proof and i sill do not receive help. I want these tokens send by no longer than today
Blue Label Connect's replyOfficial
28 Aug 2026, 09:46Good morning, Mr Barnard,
Thank you for your patience while we investigated the matter.
We have received confirmation from our investigation team that the transactions in question unfortunately failed. As a result, we are currently processing the refund.
Please note that we are unable to regenerate new tokens for these transactions, which is why the refund process is required.
We sincerely apologise for the inconvenience caused and appreciate your patience while we finalise the refund. I will keep you updated once the refund has been completed.
Kind Regards
Lee-Anne
Thank you for your patience while we investigated the matter.
We have received confirmation from our investigation team that the transactions in question unfortunately failed. As a result, we are currently processing the refund.
Please note that we are unable to regenerate new tokens for these transactions, which is why the refund process is required.
We sincerely apologise for the inconvenience caused and appreciate your patience while we finalise the refund. I will keep you updated once the refund has been completed.
Kind Regards
Lee-Anne
Blue Label Connect's reply28 Aug 2026, 09:46
Official
Good morning, Mr Barnard,
Thank you for your patience while we investigated the matter.
We have received confirmation from our investigation team that the transactions in question unfortunately failed. As a result, we are currently processing the refund.
Please note that we are unable to regenerate new tokens for these transactions, which is why the refund process is required.
We sincerely apologise for the inconvenience caused and appreciate your patience while we finalise the refund. I will keep you updated once the refund has been completed.
Kind Regards
Lee-Anne
Thank you for your patience while we investigated the matter.
We have received confirmation from our investigation team that the transactions in question unfortunately failed. As a result, we are currently processing the refund.
Please note that we are unable to regenerate new tokens for these transactions, which is why the refund process is required.
We sincerely apologise for the inconvenience caused and appreciate your patience while we finalise the refund. I will keep you updated once the refund has been completed.
Kind Regards
Lee-Anne