*****ING CONSUMERS MONEY

So I bought airtime through Capitec to the value of R170 on the 23rd July 2020. I called Capitec shortly thereafter advising the airtime did not go through. I then had to recharge again R140 as the initial airtime didnt come through. I then escallated this matter with Capitec who said I would receive a refund. Capitec now advised that Blue lable said it went through and that is that! No proof of it actually going through (By Capitec or Blue Label), so now I as a customer am out of pocket R170. THIS IS CALLED *****ING FROM THE CONSUMER!!! Looking at reviews, i am not the only one. SHAMEFUL!