Simswap

My phone got ******. The simcard that was in it was a Blue label mobile simcard. When wanted to do a simswap to get my number back, I was told that it will take 3 to five working days (pathetic for this day and age). I begged and followed up numerous times. It's been about 3 weeks now. When I phoned I was told they still don't have feedback regarding the simswap. Terrible service, terrible attitude from some (not all) consultants especially the very first one I spoke to. You guys are playing around some of us needs our phone numbers to work. Got no support, no feedback and no pleasure from this company. If this is the service you get for something as simple as a simswap I don't really want to know how bad they are with the other products and contracts they offer. Your strategy shows Reach, Innovation, Trust and Efficiency. I havent experienced or seen any of it.