Sim Swop activation taking months Cell # ***

I have contacted the customer services for weeks and weeks after buying my sim card so that they can have it activated from Dec 2014 already. Every time I contacted the RMCS to have this sim swop activated they keep telling 48 hours, how many 48 hours do I need to give and to how many consultant. This is the number that I use all the time and I need my number. I have decided to cancel due to this and I was told that it was cancelled at EDGARS but still not cancelled. Robert from call centre said it is cancelled and this is not cancelled. I need to be contacted ASAP regarding this mess. What kind of service is this that I am getting from you. This is ridiculous. My contact # *** Name Lisa