Sim swop

On the 26 August 2017 my mother contact RMCS via telephone: ********** 033 & Explained the situation to the consultant that the cell phone were ****** and she needed a Sim Swap. The Consultant supp**** the Account for the funds to be paid to do the sim swap, the money was paid on the same day. Proof of payment was faxed through on Monday 28 August 2017. My mother than contact them again on Tuesday, Wednesday and Thursday and explained that she had a wedding in the family and needed her phone. She phoned again on the 1st September 2017 and the consultant just rep**** that she can loge a complaint. I am very disappointed in the Bad service i have received from this company.