Sim Swap of RMCS Contract

I first requested a sim swap in mid-January 2019. I was promised to have the process completed in a few days. It's now 18 Feb and after hours of waiting on calls to their call centre, hundreds of empty promises and several calls to Vodacom, the issue is still not resolved.

Facts: The call centre people promise to email you and nothing is ever received. They have promised the issue will be resolved each time in 48 hours, but never does get resolved. They then say the sim card must be broken - so I bought a new one. Still no change, the sim card isn't activated or swopped! Always the same or a new excuse.

Here are a few of the call centre people that have been useless: Skumbuzo Lesley (Manager) Tebogo Here is their number that can ring for 15 minutes until you get cut off ********** 011. Apparently, they are part of Blue Label Telecoms, and they aren't helpful either ( ********** 733)

Vodacom says the RMCS account is in arrears of hundreds of millions and hence can't help either. I took a photo of this statement and will go to the press if this doesn't get solved ASAP!!!!

Here is my reference number for the SECOND sim card: BLSW-190 ********** 627.