Sim Swap Issue

I've been a customer of Blue Label Connect since 2023. While my experience was generally satisfactory, a recent issue has significantly impacted my perception of their service. About a month ago, I lost my phone and requested a SIM swap. Despite being a straightforward request, it has been over a week, and the issue remains unresolved. Each time I contact customer service, they assure me that the matter will be escalated, but there has been no progress. This delay and lack of effective communication have been incredibly frustrating. Overall, while Blue Label Connect may have some positive aspects, their handling of customer service issues, particularly something as simple as a SIM swap, leaves much to be desired.