SIM SWAP

I would like to complain about Blue label connect. I had an account with Jet for more than 20 years. Blue label connect offered me sim contracts for me, my mom and my daughter around 2009. That contract finished a long time ago and I'm still SUFFERING AND TORTURED by these people. I lost connectivity on 21 February 2022 and I called them as I was unable to receive calls. I was advised to do a sim swap. The consultant told me to buy a unricard sim card. 2 weeks later the sim swap was not done. I was advised to buy a contract sim card - I did. 6 weeks later - no sim swap. I'm so inconvenienced - No calls , no cellphone banking, no whatsup. What am I suppose to do now to get connected??? I'm WARNING MY FELLOW BROTHERS AND SISTERS- DON'T DO ANY DEALS WITH BLUE LABEL CONNECT!!! Their service is appalling - I'm so frustrated and I need help!!!