Sim Swap

I have lost my Sim Card on Saturday 01/08/2015. So i went to Voda shop to assist me with a Sim Swap and i was advised that RMCS has my contract and they cannot assist me. i called their line on Saturday to assist and i was told that call centre does not work on saturday however they will forward my query to them.<br> I cannot believe that i have to wait this long for a Sim swap 72 hours to receive their letter of authorisation that i still need to take it to Vodacom for all that.<br> <br> right now i dont have a phone because i cannot be assisted with Sim swap the service is ridiculous because if anything happens to me i cannot be reached.<br> <br> i have asked them long time that they cancel the ridiculous contract.<br> <br> im very upset, angry because just a simple letter that they need to send is taking then 3 days and that is not acceptable.<br> <br> can i receive feedback via email since my number is not working right now. [Email Removed]