SHOCKING RESPOND FROM THE CALL CENTRE AGENT

My name is Simon Mkhwa**** id no.***, I lost my starter pack and when I went to Vodacom yesterday and I was informed they cant assist as RMCS need to issue me with the letter.Edgars Centurion lodge a query *** when I called the call centre Monde Mlambo informed that they cant assist me and I need to wait for Monday as someone will come back to me and issue the letter so I can go to Vodacom to get a sim swap.I think this is totally ridiculous I cant wait for Monday for just to get a letter to be sent to me so I can get my card.<br> I don't even recall receive a call from this people telling that they are putting airtime into my phone yes I got the Edgards card but this is shocking to say at list<br> <br> The said Monde Mlambo said he cant assist me with the email account or the contact details so I can speak to some who can assist me so I can get the letter<br> My contact details [Email Removed]<br> Can someone assist me on this matter as I cant wait for another day, I really need my phone so I can access my email and calls