*********** service

I have never seen a company that never cares about their customers. I bought 2 vouchers on 01/02/2025 via game self service and i didn't receive any tokens, i have been calling them from the 3rd and they keep on sending me from pillar to post, when i ask for a team leader I'm being told that there are in a meeting. How is that possible, what a coincidence that whenever I'm calling they are in a meeting?

The auto response says 24 hours for response, yet when i call after 72 hours the lady says she doesn't have access to emails. How is that possible, how do you work in a call Centre and not have all systems to assist with solving queries?

My ref number is GN*** Email ref number 18481