******** WITH BAD SERVICE

<p>I've been using my MTN number for almost 10 years now and I've never had any issues with MTN, I got an sms from Edgars 2 years ago offering me R55 airtime and 25 SMSes monthly for only R49 and agreed to the offer not knowing that my number will be converted to contract and undertaken by RMCS. In 2014 I had issues with my sim card and wanted to do a sim swap at MTN,I was told to contact RMCS and I did,then they helped me with a sim swap after some few days for free. Last month my phone was ****** and MTN can't assist me recover my phone and do a sim swap and referred me to RMCS again, since the 21st of November I've been trying to get assistance with a sim swap without any luck, on the 2nd of December I called RMCS spoke to some lady by the name of Tebogo and she told me that I need to pay R140 for them to assist me with a sim swap, I told her before they assisted me with sim swap for free and now why do I have to pay R140,said it has been like that ever since, so I did the payment, then on Monday the 5th I emailed them the proof of payment, then some lady by the name of Precious confirmed receipt and told me that they will courier the new sim card to my work address within 24-48hrs and still I haven't received my new sim card. I'm tired of RMCS,they must bring my new sim card and do a sim swap for as I have paid them R140 for this pathetic service, there after they must cancel this stupid contract and put back my number on prepaid with MTN. THEY ARE ******** AND CAN'T EVEN OFFER EFFICIENT SERVICE !!!</p>