****med by RMCS

Service from RMCS is appalling, my phone was ****** and when I went to do a sim swap, I had to wait for 48 hours and also get a letter from RMCS for my sim swap to be done and had to pay just a little over R100, I thought all this was unnecessary for R50 worth of airtime. on the 8th of November I called them, and I was told that it will take 7-14 working days. today is the 3rd of January 2023 and still my sim card has not migrated to pre-paid, I spoke to Rachael who advised she can't give me her surname, and also told me if I don't give her my cellphone number to pass to her line manager, she will hang up cause her shift has ended, I asked to speak to her line manager she called Candice on the line, who advised that there is nothing she can do I must wait. I asked her to tell me when I logged my call, she said there is no answer and there is nothing that she can do. and when I asked that I be transferred to her manager, she came back saying her manage has left the department I told her I would hold the line, but she was more adamant to release me. and she hung up on me.