****med by RMCS

<p>I have a prepaid Vodacom no ********** 006. I have been trying to load airtime and data which disappeared within seconds. I am talking of more than R400 airtime.</p> <p> </p> <p>When I called Vodacom to enquire about this, I was informed that I was on contract with RMCS, so I could not be assisted by the agent. They gave me a number to contact RMCS which was 3 days ago.</p> <p> </p> <p>I contacted them and they logged a cancellation request with reference no. BLCN-170 ********** 012 on Wednesday 08 May 2017 and stated that I couldn't speak to the people responsible for the cancellation and the agent couldn't answer any of my questions, insisting that someone from administration will contact me and I should ask them what happened to my airtime and all other questions that I have.</p> <p> </p> <p>Today at 14h50 I received another sms stating that my cancellation has been logged with reference no. BLCN-170 ********** 296 followed by another sms with the same reference no. at 15h01.</p> <p> </p> <p>I still can't load airtime or data by the way and have never received airtime from RMCS. I don't even have an Edgars or Jet account. I have never been contacted and have never signed anything; never gave verbal consent to anyone to convert my prepaid account into contract.</p> <p> </p> <p>Outcome required is for RMCS to reimburse all airtime and data lost. An explanation on how my number ended up on their list of contracted numbers and who authorised all of that.</p> <p> </p> <p>Kindly assist with the investigation.</p> <p> </p> <p>Thank you,</p> <p>Andiswa </p>