LT
Lydia T
1 reviews | Active since May 2022
20 Feb 2023, 00:02
**** !!! **** !!! **** !!! BEWARE! AND STAY AWAY!!
I would like to warn anyone who might fall for the **** that is Blue Label Connect. It's not a real company it's just a ****. They called me and offered me A PHONE THAT STOPPED WORKING 2 DAYS AFTER DELIVERY. When I called they asked if I wanted to them to fix the phone or cancel the contract. I chose to cancel the contract. They assured me that the phone would be picked up in 7 days from the location of my choice. I risked carrying that phone to my workplace for more than 7 days and no one showed up to pick it up. I spent a lot of money buying airtime to follow up and different stories would be given by each consultant I get to speak to. At some point I would be told pick up is Scheduled for that particular day I called and later on when I call, I would be told a different story. It's like I'm the crazy one now. Today R409.00 has been debited from my account for a phone I'm not using. They said if it gets debited they would reverse my money, I doubt it. They act like they have a working admin but there's no such. Did I mention that on one particular day I called to follow up, a consultant gave me the courier number to follow up with who was supposed to pick up my phone. I called the courier and I was asked for a simple reference number which I didn't have. I was advised to call those people from Blue Label Connect and tell them that I need it to track who is supposed to pick up my phone. A consultant told me THERE IS NO TRACKING NUMBER ! So get into a contract with this company at your own risk. One last ********* thing that "this" courier did. When I gave details of how I want the phone to be delivered, the lady from Blue Label Connect who was helping me said she'd take to addresses, home and work so that if I am at work the phone can get delivered there. I was called by the courier people and they said they wanted to deliver the phone. I told them I am at work and I asked that the phone can be delivered there. They refused saying no, there's nowhere it says the phone must be delivered at my workplace and I tried explaining to them that two address were taken so that they can deliver at work if I'm at work. They blatantly refused and said I better come get the phone from my home otherwise they will return with it because they would get into trouble if they came to my workplace whereas it's not stated anywhere on the addresses. This is the kind of people you'll be dealing with and mind you their phone stopped working 2 days after it was delivered. I sent emails that no one responded to. Again today is day 13 but they promised that the phone would be collected in 7 days. **** !
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Replies (8)0
Replies (8)
Blue Label Connect's replyOfficial
20 Feb 2023, 07:21Good Day Miss Teleki
Kindly note that as per our system a collection was booked with the Courier on 2023.02.02 and as per Courier tracking, they have attempted to collect from on the 06.02.2023 and tracking's shows that you have advised to collect the following day, Collection was rescheduled for the 2023.02.10 and tracking note shows that client was not available for collection. Collection was rescheduled again for the 2023.02.13 and Courier tracking note shows that you have not been available for collection. Kindly see Courier tracking details below. Kindly note that we are unable to cancel the contract if the device has not been received back at our office for cancellation process, Your tracking waybill number is *** and this has been booked with Courier IT. Please note that we will reschedule collection with Courier and that they call you for arrangements.
Kindly note that as per our system a collection was booked with the Courier on 2023.02.02 and as per Courier tracking, they have attempted to collect from on the 06.02.2023 and tracking's shows that you have advised to collect the following day, Collection was rescheduled for the 2023.02.10 and tracking note shows that client was not available for collection. Collection was rescheduled again for the 2023.02.13 and Courier tracking note shows that you have not been available for collection. Kindly see Courier tracking details below. Kindly note that we are unable to cancel the contract if the device has not been received back at our office for cancellation process, Your tracking waybill number is *** and this has been booked with Courier IT. Please note that we will reschedule collection with Courier and that they call you for arrangements.
Blue Label Connect's reply20 Feb 2023, 07:21
Official
Good Day Miss Teleki
Kindly note that as per our system a collection was booked with the Courier on 2023.02.02 and as per Courier tracking, they have attempted to collect from on the 06.02.2023 and tracking's shows that you have advised to collect the following day, Collection was rescheduled for the 2023.02.10 and tracking note shows that client was not available for collection. Collection was rescheduled again for the 2023.02.13 and Courier tracking note shows that you have not been available for collection. Kindly see Courier tracking details below. Kindly note that we are unable to cancel the contract if the device has not been received back at our office for cancellation process, Your tracking waybill number is *** and this has been booked with Courier IT. Please note that we will reschedule collection with Courier and that they call you for arrangements.
Kindly note that as per our system a collection was booked with the Courier on 2023.02.02 and as per Courier tracking, they have attempted to collect from on the 06.02.2023 and tracking's shows that you have advised to collect the following day, Collection was rescheduled for the 2023.02.10 and tracking note shows that client was not available for collection. Collection was rescheduled again for the 2023.02.13 and Courier tracking note shows that you have not been available for collection. Kindly see Courier tracking details below. Kindly note that we are unable to cancel the contract if the device has not been received back at our office for cancellation process, Your tracking waybill number is *** and this has been booked with Courier IT. Please note that we will reschedule collection with Courier and that they call you for arrangements.
Blue Label Connect's replyOfficial
20 Feb 2023, 07:22 023/02/06 | 18:45 | JNB | Collection Warning | Client Advise to Collect Tomorrow
2023/02/06 | 09:20 | JNB | Collection Accepted By Driver | Collection Accepted By Driver (Device)
2023/02/06 | 09:11 | JNB | Collection Confirmed | Collection Allocated to Driver (Device)
2023/02/02 | 16:32 | JNB | Collection Scheduled | Collection Scheduled
2023/02/02 | 16:29 | JNB | EWaybill | Collection Request Created : IC***, EwayBill: *** Attached.
2023/02/02 | 16:28 | JNB | EWaybill | EWaybill Created : ***
2023/02/06 | 09:20 | JNB | Collection Accepted By Driver | Collection Accepted By Driver (Device)
2023/02/06 | 09:11 | JNB | Collection Confirmed | Collection Allocated to Driver (Device)
2023/02/02 | 16:32 | JNB | Collection Scheduled | Collection Scheduled
2023/02/02 | 16:29 | JNB | EWaybill | Collection Request Created : IC***, EwayBill: *** Attached.
2023/02/02 | 16:28 | JNB | EWaybill | EWaybill Created : ***
Blue Label Connect's reply20 Feb 2023, 07:22
Official
023/02/06 | 18:45 | JNB | Collection Warning | Client Advise to Collect Tomorrow
2023/02/06 | 09:20 | JNB | Collection Accepted By Driver | Collection Accepted By Driver (Device)
2023/02/06 | 09:11 | JNB | Collection Confirmed | Collection Allocated to Driver (Device)
2023/02/02 | 16:32 | JNB | Collection Scheduled | Collection Scheduled
2023/02/02 | 16:29 | JNB | EWaybill | Collection Request Created : IC***, EwayBill: *** Attached.
2023/02/02 | 16:28 | JNB | EWaybill | EWaybill Created : ***
2023/02/06 | 09:20 | JNB | Collection Accepted By Driver | Collection Accepted By Driver (Device)
2023/02/06 | 09:11 | JNB | Collection Confirmed | Collection Allocated to Driver (Device)
2023/02/02 | 16:32 | JNB | Collection Scheduled | Collection Scheduled
2023/02/02 | 16:29 | JNB | EWaybill | Collection Request Created : IC***, EwayBill: *** Attached.
2023/02/02 | 16:28 | JNB | EWaybill | EWaybill Created : ***
LT
Lydia T's updateReviewer Update
20 Feb 2023, 07:37PLEASE NOTE WHAT I AM TELLING YOU AND KNOW YOUR COURIER PEOPLE ARE LYING! LIKE I SAID... I WAS ALWAYS CALLING AND FOLLOWING UP AS TO WHY THE PHONE HAS NOT PICKED UP AND I CARRIED IT TO WORK EVERYDAY TO ENSURE THERE ARE NO HASSLES WHEN THEY CAME TO COLLECT. YOUR COURIER PEOPLE ***** AND THEY ARE NOT DOING THEIR JOB!!!!! YOUR CONSULTATIONS ARE MY WITNESSES THAT I CALLED NON STOP SINCE THE TIME I CANCELLED THE CONTRACT TO FOLLOW UP... THEY EVEN KNOW MY NAME BY THIS TIME!!
PLEASE LOOK INTO THE DISHONESTY OF YOUR COURIER.... LIKE I MENTIONED IN MY COMPLAINT THAT THE SAME COURIER TOLD ME THAT THEY COULDN'T DELIVER MY PHONE AT WORK BECAUSE THERE IS NOWHERE IT SAYS THEY MUST DELIVER AT WORK. HOWEVER, THAT IS NOT WHAT THE LADY WHO TOOK MY DELIVERY DETAILS. SHE ASKED FOR TWO ADRRESSSES AND SAID IF IM AT WORK THEY WILL DELIVER THE PHONE TO MY WORKPLACE. EVEN WHEN I GET THE PHONE AND THE DELIVERY DOCUMENT THAT CAME WITH IT, THERE WERE TWO ADRRESSSES, SCHOOL AND HOME. BUT YOUR COURIER **** THROUGH THEIR TEETH AND SAID THERE WAS NOWHERE IT SAID THEY SHOULD DELIVER AT WORK BUT IT WAS THERE..... THEY TREAT US LIKE JOKES AND YET WE PAYING MONEY!!
I WOULD LIKE YOU TO REFUND ME MY R409.00 COS I CAN'T PAY FOD A PHONE THAT DOESN'T WORK... OR PROVIDE LOCATION AND ILL DELIVER THE PHOBE MYSELF.. I HAVE PROOF HOW IT WAS DOING STRANGE THINGS VIBRATING AND FLICKERING LIGHTS AFTER IT STOPPED WORKING....
PLEASE LOOK INTO THE DISHONESTY OF YOUR COURIER.... LIKE I MENTIONED IN MY COMPLAINT THAT THE SAME COURIER TOLD ME THAT THEY COULDN'T DELIVER MY PHONE AT WORK BECAUSE THERE IS NOWHERE IT SAYS THEY MUST DELIVER AT WORK. HOWEVER, THAT IS NOT WHAT THE LADY WHO TOOK MY DELIVERY DETAILS. SHE ASKED FOR TWO ADRRESSSES AND SAID IF IM AT WORK THEY WILL DELIVER THE PHONE TO MY WORKPLACE. EVEN WHEN I GET THE PHONE AND THE DELIVERY DOCUMENT THAT CAME WITH IT, THERE WERE TWO ADRRESSSES, SCHOOL AND HOME. BUT YOUR COURIER **** THROUGH THEIR TEETH AND SAID THERE WAS NOWHERE IT SAID THEY SHOULD DELIVER AT WORK BUT IT WAS THERE..... THEY TREAT US LIKE JOKES AND YET WE PAYING MONEY!!
I WOULD LIKE YOU TO REFUND ME MY R409.00 COS I CAN'T PAY FOD A PHONE THAT DOESN'T WORK... OR PROVIDE LOCATION AND ILL DELIVER THE PHOBE MYSELF.. I HAVE PROOF HOW IT WAS DOING STRANGE THINGS VIBRATING AND FLICKERING LIGHTS AFTER IT STOPPED WORKING....
LT
Lydia T's update20 Feb 2023, 07:37
Reviewer Update
PLEASE NOTE WHAT I AM TELLING YOU AND KNOW YOUR COURIER PEOPLE ARE LYING! LIKE I SAID... I WAS ALWAYS CALLING AND FOLLOWING UP AS TO WHY THE PHONE HAS NOT PICKED UP AND I CARRIED IT TO WORK EVERYDAY TO ENSURE THERE ARE NO HASSLES WHEN THEY CAME TO COLLECT. YOUR COURIER PEOPLE ***** AND THEY ARE NOT DOING THEIR JOB!!!!! YOUR CONSULTATIONS ARE MY WITNESSES THAT I CALLED NON STOP SINCE THE TIME I CANCELLED THE CONTRACT TO FOLLOW UP... THEY EVEN KNOW MY NAME BY THIS TIME!!
PLEASE LOOK INTO THE DISHONESTY OF YOUR COURIER.... LIKE I MENTIONED IN MY COMPLAINT THAT THE SAME COURIER TOLD ME THAT THEY COULDN'T DELIVER MY PHONE AT WORK BECAUSE THERE IS NOWHERE IT SAYS THEY MUST DELIVER AT WORK. HOWEVER, THAT IS NOT WHAT THE LADY WHO TOOK MY DELIVERY DETAILS. SHE ASKED FOR TWO ADRRESSSES AND SAID IF IM AT WORK THEY WILL DELIVER THE PHONE TO MY WORKPLACE. EVEN WHEN I GET THE PHONE AND THE DELIVERY DOCUMENT THAT CAME WITH IT, THERE WERE TWO ADRRESSSES, SCHOOL AND HOME. BUT YOUR COURIER **** THROUGH THEIR TEETH AND SAID THERE WAS NOWHERE IT SAID THEY SHOULD DELIVER AT WORK BUT IT WAS THERE..... THEY TREAT US LIKE JOKES AND YET WE PAYING MONEY!!
I WOULD LIKE YOU TO REFUND ME MY R409.00 COS I CAN'T PAY FOD A PHONE THAT DOESN'T WORK... OR PROVIDE LOCATION AND ILL DELIVER THE PHOBE MYSELF.. I HAVE PROOF HOW IT WAS DOING STRANGE THINGS VIBRATING AND FLICKERING LIGHTS AFTER IT STOPPED WORKING....
PLEASE LOOK INTO THE DISHONESTY OF YOUR COURIER.... LIKE I MENTIONED IN MY COMPLAINT THAT THE SAME COURIER TOLD ME THAT THEY COULDN'T DELIVER MY PHONE AT WORK BECAUSE THERE IS NOWHERE IT SAYS THEY MUST DELIVER AT WORK. HOWEVER, THAT IS NOT WHAT THE LADY WHO TOOK MY DELIVERY DETAILS. SHE ASKED FOR TWO ADRRESSSES AND SAID IF IM AT WORK THEY WILL DELIVER THE PHONE TO MY WORKPLACE. EVEN WHEN I GET THE PHONE AND THE DELIVERY DOCUMENT THAT CAME WITH IT, THERE WERE TWO ADRRESSSES, SCHOOL AND HOME. BUT YOUR COURIER **** THROUGH THEIR TEETH AND SAID THERE WAS NOWHERE IT SAID THEY SHOULD DELIVER AT WORK BUT IT WAS THERE..... THEY TREAT US LIKE JOKES AND YET WE PAYING MONEY!!
I WOULD LIKE YOU TO REFUND ME MY R409.00 COS I CAN'T PAY FOD A PHONE THAT DOESN'T WORK... OR PROVIDE LOCATION AND ILL DELIVER THE PHOBE MYSELF.. I HAVE PROOF HOW IT WAS DOING STRANGE THINGS VIBRATING AND FLICKERING LIGHTS AFTER IT STOPPED WORKING....
Blue Label Connect's replyOfficial
20 Feb 2023, 08:17Good Day Miss Teleki
Please note that we have escalated the matter with the Courier and requested an urgent collection, kindly note that we have no problem refunding your account, but we can only process that once the device has been received back at our office and assessed. That is unfortunately our process regarding cancellation requests.
Thank you.
Kind Regards
Sam
Please note that we have escalated the matter with the Courier and requested an urgent collection, kindly note that we have no problem refunding your account, but we can only process that once the device has been received back at our office and assessed. That is unfortunately our process regarding cancellation requests.
Thank you.
Kind Regards
Sam
Blue Label Connect's reply20 Feb 2023, 08:17
Official
Good Day Miss Teleki
Please note that we have escalated the matter with the Courier and requested an urgent collection, kindly note that we have no problem refunding your account, but we can only process that once the device has been received back at our office and assessed. That is unfortunately our process regarding cancellation requests.
Thank you.
Kind Regards
Sam
Please note that we have escalated the matter with the Courier and requested an urgent collection, kindly note that we have no problem refunding your account, but we can only process that once the device has been received back at our office and assessed. That is unfortunately our process regarding cancellation requests.
Thank you.
Kind Regards
Sam
LT
Lydia T's updateReviewer Update
20 Feb 2023, 14:23I don't think your process of refunding is fair, seeing already how unreliable your courier is. They alread **** countless times about their interactions with me, saying I postponed collection and I was not available when they in fact never CALLED ME in the first place...
Why can't they assess the phone before taking it and have me sign something to show it was in the same condition I received it when it got collected. What if they collect the phone and lie and say I never gave it to them? Or they break it or ***** something from the box and say I never gave it to them? I am having a really difficult time trusting your process.
Again, how long will it take to assess the phone and refund me? Is it not going to take 2-4 months of debitting money from my account while you delay the assessment of the phone? This whole experience is stressful and unfair on a client. Really!
Why can't they assess the phone before taking it and have me sign something to show it was in the same condition I received it when it got collected. What if they collect the phone and lie and say I never gave it to them? Or they break it or ***** something from the box and say I never gave it to them? I am having a really difficult time trusting your process.
Again, how long will it take to assess the phone and refund me? Is it not going to take 2-4 months of debitting money from my account while you delay the assessment of the phone? This whole experience is stressful and unfair on a client. Really!
LT
Lydia T's update20 Feb 2023, 14:23
Reviewer Update
I don't think your process of refunding is fair, seeing already how unreliable your courier is. They alread **** countless times about their interactions with me, saying I postponed collection and I was not available when they in fact never CALLED ME in the first place...
Why can't they assess the phone before taking it and have me sign something to show it was in the same condition I received it when it got collected. What if they collect the phone and lie and say I never gave it to them? Or they break it or ***** something from the box and say I never gave it to them? I am having a really difficult time trusting your process.
Again, how long will it take to assess the phone and refund me? Is it not going to take 2-4 months of debitting money from my account while you delay the assessment of the phone? This whole experience is stressful and unfair on a client. Really!
Why can't they assess the phone before taking it and have me sign something to show it was in the same condition I received it when it got collected. What if they collect the phone and lie and say I never gave it to them? Or they break it or ***** something from the box and say I never gave it to them? I am having a really difficult time trusting your process.
Again, how long will it take to assess the phone and refund me? Is it not going to take 2-4 months of debitting money from my account while you delay the assessment of the phone? This whole experience is stressful and unfair on a client. Really!
LT
Lydia T's updateReviewer Update
20 Feb 2023, 16:36Okay the courier people have started again. They probably knocked off now and said I am unavailable or my phone was off. I spoke to them about an hour ago. They said they are on their way and I said I was at the mall but I could make my way home straight away. They said they are still on their way and that I must finished what I am doing at the mall and call them when I am done. I rushed to finish what I was at the mall for and I called them to find out where they are. At first their phone was off , I kept trying and eventually they answered. They mumbled something like is there no car at my house and I said no. So the phone got cut and it was off after that. They can't say they couldn't reach me because of network because I was able to call people even ones that use the same network as them and the calls went through. I even called the courier landline +*** and they could speak to me, however they were unable to assist me because I don't have a TRACKING NUMBER! WHY WONT YOU GIVE ME A TRACKING NUMBER! ANOTHER DAY OF WASTING MONEY AND SUFFERING STRESS BECAUSE OF BLUE LABEL CONNECT AND THE COURIER COMPANY THEY CHOSE TO USE. WHAT A TRAUMATIC EXPERIENCE!!
LT
Lydia T's update20 Feb 2023, 16:36
Reviewer Update
Okay the courier people have started again. They probably knocked off now and said I am unavailable or my phone was off. I spoke to them about an hour ago. They said they are on their way and I said I was at the mall but I could make my way home straight away. They said they are still on their way and that I must finished what I am doing at the mall and call them when I am done. I rushed to finish what I was at the mall for and I called them to find out where they are. At first their phone was off , I kept trying and eventually they answered. They mumbled something like is there no car at my house and I said no. So the phone got cut and it was off after that. They can't say they couldn't reach me because of network because I was able to call people even ones that use the same network as them and the calls went through. I even called the courier landline +*** and they could speak to me, however they were unable to assist me because I don't have a TRACKING NUMBER! WHY WONT YOU GIVE ME A TRACKING NUMBER! ANOTHER DAY OF WASTING MONEY AND SUFFERING STRESS BECAUSE OF BLUE LABEL CONNECT AND THE COURIER COMPANY THEY CHOSE TO USE. WHAT A TRAUMATIC EXPERIENCE!!
LT
Lydia T's updateReviewer Update
20 Feb 2023, 17:43As you can see I'm already going crazy because of Blue Label Connect and Courier IT. No one showed up or called to come collect the phone. The person I thought was them was actually a guy who I called to come install a DSTV in my house. So cos I've been anticipating to get a call from Blue Label Connect Courier, in my mind I thought it's them that called . This is up until I tried calling while he was standing next to me and he indicated that I am calling him. So I was promised yet again by COURIER IT that collection would happen today but it never did. NO ONE CALLED OR SHOWED UP TO PICK THE PHONE UP.... PATHETIC SERVICE!!
I am further losing money on airtime to make calls and it's further stress because I'm scared the phone will end up getting damaged.
I am further losing money on airtime to make calls and it's further stress because I'm scared the phone will end up getting damaged.
LT
Lydia T's update20 Feb 2023, 17:43
Reviewer Update
As you can see I'm already going crazy because of Blue Label Connect and Courier IT. No one showed up or called to come collect the phone. The person I thought was them was actually a guy who I called to come install a DSTV in my house. So cos I've been anticipating to get a call from Blue Label Connect Courier, in my mind I thought it's them that called . This is up until I tried calling while he was standing next to me and he indicated that I am calling him. So I was promised yet again by COURIER IT that collection would happen today but it never did. NO ONE CALLED OR SHOWED UP TO PICK THE PHONE UP.... PATHETIC SERVICE!!
I am further losing money on airtime to make calls and it's further stress because I'm scared the phone will end up getting damaged.
I am further losing money on airtime to make calls and it's further stress because I'm scared the phone will end up getting damaged.
LT
Lydia T's updateReviewer Update
20 Feb 2023, 21:39THIS WHOLE ISSUE IS STRESSING ME AND ITS AFFECTING MY WORK AND RELATIONSHIP WITH THOSE AROUND ME. I CANNOT PAY R409.00 EVERY MONTH FOR A PHONE THAT DOESN'T WORK. BLUE LABEL CONNECT AND COURIER IT YOU ARE GIVING ME ANXIETY. PLEASE GIVE ME LOCATION AND I'LL DELIVER THE PHONE MYSELF.
IM REALLY NUMB AFTER I WAS CALLED AND ASSURED THE PHONE WOULD BE COLLECTED BUT NO ONE SHOWED UP... ARE YOU SURE YOUE COURIER HAVE MY CORRECT DETAILS? PLEASE HELP. I AM BEGGING YOU!!!
IM REALLY NUMB AFTER I WAS CALLED AND ASSURED THE PHONE WOULD BE COLLECTED BUT NO ONE SHOWED UP... ARE YOU SURE YOUE COURIER HAVE MY CORRECT DETAILS? PLEASE HELP. I AM BEGGING YOU!!!
LT
Lydia T's update20 Feb 2023, 21:39
Reviewer Update
THIS WHOLE ISSUE IS STRESSING ME AND ITS AFFECTING MY WORK AND RELATIONSHIP WITH THOSE AROUND ME. I CANNOT PAY R409.00 EVERY MONTH FOR A PHONE THAT DOESN'T WORK. BLUE LABEL CONNECT AND COURIER IT YOU ARE GIVING ME ANXIETY. PLEASE GIVE ME LOCATION AND I'LL DELIVER THE PHONE MYSELF.
IM REALLY NUMB AFTER I WAS CALLED AND ASSURED THE PHONE WOULD BE COLLECTED BUT NO ONE SHOWED UP... ARE YOU SURE YOUE COURIER HAVE MY CORRECT DETAILS? PLEASE HELP. I AM BEGGING YOU!!!
IM REALLY NUMB AFTER I WAS CALLED AND ASSURED THE PHONE WOULD BE COLLECTED BUT NO ONE SHOWED UP... ARE YOU SURE YOUE COURIER HAVE MY CORRECT DETAILS? PLEASE HELP. I AM BEGGING YOU!!!