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DB
Debbie B

1 reviews | Active since May 2013

29 May 2018, 08:58

RMCS - ****** SIM CARD ? - ***** ?

Last night 28/05/18 at 19;40 my phone just stopped working. I called vodacom only to hear that my phone is now on contract with RMCS, shocked as this is a pre- paid phone, it's Rica'd in my name. I dont deal with Jet or Edgars at all so how the hell does this happen. I am currently hanging on for a supervisor to answer the phone (08h42) , note it is now 10 minutes and still holding. This is ***** and will be dealt with swiftly if not sorted out now. Time now 09h00 still holding.............

0
Replies (4)
DB
Debbie B's update29 May 2018, 09:13
Reviewer Update
09h13 and still holding on to speak to supervisor.
DB
Debbie B's update29 May 2018, 09:15
Reviewer Update
09h15 and I have just been cut off with out speaking to a supervisor. I have a right mind to take ***** division with me straight to their offices as this seem's to be a normal thing with RMCS. Then they can't even answer a call.
Blue Label Connect
Blue Label Connect's reply29 May 2018, 10:55
Official

Good day Debbie

Thank you for raising your query with us, we will contact you shortly to resolve.

Regards

Ruth

DB
Debbie B's update29 May 2018, 17:15
Reviewer Update
I requested the sim be returned to prepay with all the data that was on the phone within an hour. This makes it now 22 hrs and still no use of my sim card.