RMCS SIM SWOP - RIDICULOUS AND PATHETIC!

I AM A VODACOM EMPLOYEE WHO TRIES EVERYTHING IN MY CAPACITY TO ENSURE THAT I COMPLETELY RESOLVE MY CLIENTS PROBLEMS AND ISSUES.

I HAVE AN ELDERLY CLIENT THAT HAS COME INTO OUR STORE TO DO A CONTRACT SIM SWOP WHICH BELONGS TO HER AND WAS BROUGHT TO HER ATTENTION THAT HER NUMBER IS UNDER THE NAME OF RMCS. REASON FOR POSTING ON HER BEHALF IS BECAUSE SHE IS QUITE ELDERLY AND HAS NO ACCESS TO SUCH PLATFORMS.

I ASSISTED THE CLIENT WITH MAKING A CALL TO THE COMPANY BUT IT IS PATHETIC TO THINK THAT THIS COMPANY HAS AN OFFICIAL WEBSITE WHICH CONTAIN INCORRECT CONTACT NUMBERS! I TRIED CALLING A FEW NUMBERS WHICH IS ON THE WEBSITE BUT GOES STRAIGHT TO SOMEBODY'S PERSONAL VOICEMAIL. I THINK THAT THIS IS ABSOLUTELY POOR ON THE COMPANIES SIDE AS THE CLIENT NEEDS TO USE THIS NUMBER, IT HAS ALWAYS BEEN HER NUMBER FOR MANY YEARS AND SHE IS DISCONNECTED FROM HER CONTACTS, HER PHONE WAS ******.

WE HAVE BEEN TRYING NOW SINCE YESTERDAY AFTER MANY UNSUCCESSFUL CALLS TO GET IN TOUCH WITH THIS COMPANY UNTIL I DECIDED TO COME ONTO HELLOPETER AND LOOK AT SOME REVIEWS. I MANAGED TO PICK UP A CONTACT NUMBER FOR THE COMPANY VIA SOMEONE ELSE'S COMPLAINT IN THIS REGARD. AGAIN, THIS IS REALLY PATHETIC.

ONCE WE MANAGED TO GET THROUGH TO THE CALL CENTER WE EXPLAINED THE SITUATION AND WAS GIVEN A REFERENCE NUMBER AND THE CLIENT WAS PROMISED THAT SHE WOULD GET A CALL BACK LETTING HER KNOW WHAT TO DO FROM THERE HOWEVER THERE STILL HASN'T BEEN ANYBODY WHO CONTACTED HER.

FROM THE LOOKS OF IT, SEEMS LIKE THE COMPANY IS HEADED FOR SOME SERIOUS TROUBLE AS THEY MAKE PROMISES TO CLIENTS THAT THEY CANNOT DELIVER. I'VE SEEN MANY REVIEWS IN THIS REGARD WHERE CLIENTS WERE PROMISED TO BE CALLED BACK BUT NOTHING OF THAT EVER HAPPENED EVEN AFTER THE CLIENT PHONES IN AND FOLLOWS UP TIME AFTER TIME AFTER TIME.

I'M NOT SURE WHETHER AFTER COMPLAINING HERE ON HELLO PETER PEOPLES PROBLEMS WERE SOLVED BUT I DO EXPECT MY CLIENT TO BE SORTED OUT.

CLIENTS INFORMATION: IRIS MABUZA ALTERNATIVE CONTACT NUMBER: ********** 302 RMCS REFERENCE NUMBER: ********** 1341/GO

NOTE TO FELLOW HELLO PETER USERS: PLEASE BE VERY CAREFUL WHEN BUYING A PHONE CONTRACT FROM EDGARS/RETAIL STORES IF IT HAS ANYTHING TO DO WITH THIS COMPANY RMCS AS ALL YOU GET IS NO JOY AND WHEN YOU NEED SOMETHING SORTED OUT, ONE NEEDS TO BREAK THEIR HEADS OPEN. AFTER-SALES SUPPORT FROM THIS COMPANY SUCKS BIG TIME AND I AM A PERSON WHO IS ALL FOR GOOD SERVICE AND AIM AT GETTING EVERY PROBLEM BE IT BIG OR SMALL, SORTED OUT FOR ALL OF MY CLIENTS!