JC
Jacqueline C

1 reviews | Active since Jun 2016

14 Jun 2016, 14:25

RMCS / EDGARS *****

<p>At the end of February 2016 I cancelled my "contract" at RMCS - which was a mission in itself. Took almost a month to get sorted out and I was back on prepaid. I paid for the calls via my Edgars account and the subscription kept going off - March / April & May. Eventually on the 20th of May (after hours of my time and calls) I received confirmation that they reimbursed me for 3 months. I received my June Statement today from Edgars - only 2 months was reimbursed - the third was a debit and again a credit and they took another subscription for June - therefore they now owe me again 2 months!!! AND have not cancelled the subscription from my account. How is it possible for these people to keep taking money for absolutely no SERVICE. I have wasted so much time and energy. Edgars takes no responsibility - but I pay Edgars NOT RMCS - but you cant even get through to RMCS and they say it takes 48 hours for them to call back - which I discovered now is 48 WORKING hours - since when do you get WORKING hours??? If I do not pay my Edgars account they hit me with interest & penalties - so at the end of the day you must just pay and hope that someone will do their work ???!! If you don't check your account they will get away with this - ITS CALLED *****ING.</p>

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Replies (1)
Blue Label Connect
Blue Label Connect's reply15 Jun 2016, 11:03
Official

Hi Jacqueline

Thanks for raising your query with us, we will contact you shortly to resolve.

Thanks

Ruth