RMCS did not cancel my airtime contract

hello, I am mailing on behalf of my mother Jeniffer .She doesn't not have access to an email service. On the 4 june 2015 apparently my mothers number was converted to a contract number without her consent. Apparently she rep**** yes to and sms which she did not. There after her number was converted to a contract number. The 5 june she called twice asking how was this possible and what contract did she have on her name. She called the Agents they were unhelpful with any information. The first agent said they would log a call and some one would call her back. To date the 17 june 2015 no has called back. My mother has been calling everyday since with no joy. The agents will not even inform her what contract she is signed up for. All they would say is That they would log a complaint and some one from the head office would call her back. <br> Please bare in mind that she has her black berry cell phone and she is unable to load bis. Due to the line being converted to contract. <br> She would like to end this unwanted contract ASAP<br> <br> kind regards