RMCS Contract ****s

I had no idea of that I was joined into a contract with RMCS. A service provider that takes advantage of Edcon credential shoppers. They use Edgars as a forefront to resolve customer issues. I lost my Mtn Simcard and wanted to do a simswap. I was referred to a Rmcs customer services agent and paid a R140.00 for a simswap and was advised that I will receive my sim card within 3 to 5 working days. It has been 2 months now and so far this had not happened. When you make a call to RMCs all they do is log a call and advise that you will get feedback within 48h and nothing happens. RMCS is abusing consumer rights and should not be taking advantage of them. They take the consumer Simcard and personalised it as their own and makes it difficult to cancel contracts nor to do a simple simswap. I am not impressed with the level of services provided by RMCs and very disappointed with Edcon to have such contract ****s like RMCs. I want my Simcard back and discontinue this services with RMCs.