BM
Bongani M
1 reviews | Active since May 2023
31 May 2023, 13:51
RETURNED DEVICE BUT CHARGED
I returned the product that I signed up for within 7 working days as per their process but however they kept calling me that I owe them but the device that i took was returned , why must i pay for something that I returned back ? Now this has a great effect on my credit score , I have been calling to resolve this but I am not winning and I have been taking from pillar to post by Blue label agent , No one is giving a direct answer , no is helping, All agent are reluctant...
Helpful (0)
Replies (18)0
Replies (18)
Blue Label Connect's replyOfficial
31 May 2023, 14:20Good day Mr Makhubu
Please note that as per our system, your device was indeed collected, and your contract was cancelled within the 7-14 day cooling off period.
However, as per our system, your account was stopped before your first debit date.
Please send your proof of debit to *** in order for us to investigate further into your dispute.
Kind regards
Thembinkosi
Please note that as per our system, your device was indeed collected, and your contract was cancelled within the 7-14 day cooling off period.
However, as per our system, your account was stopped before your first debit date.
Please send your proof of debit to *** in order for us to investigate further into your dispute.
Kind regards
Thembinkosi
Best regards,
Blue Label Connect's reply31 May 2023, 14:20
Official
Good day Mr Makhubu
Please note that as per our system, your device was indeed collected, and your contract was cancelled within the 7-14 day cooling off period.
However, as per our system, your account was stopped before your first debit date.
Please send your proof of debit to *** in order for us to investigate further into your dispute.
Kind regards
Thembinkosi
Please note that as per our system, your device was indeed collected, and your contract was cancelled within the 7-14 day cooling off period.
However, as per our system, your account was stopped before your first debit date.
Please send your proof of debit to *** in order for us to investigate further into your dispute.
Kind regards
Thembinkosi
Best regards,
BM
Bongani M's updateReviewer Update
31 May 2023, 14:55Good day Thembinkosi
I was not debited but my concern is that this is appearing on my credit score , my credit score has dropped , is now 575 which creating a very bad impact - I want this to be resolved asap since I followed the correct process for cancellation and I returned the device within 7 working days. My credit score dropped and my credit report shows that BLC is the one that has made this bad impact even though i followed the process.
regards
***
I was not debited but my concern is that this is appearing on my credit score , my credit score has dropped , is now 575 which creating a very bad impact - I want this to be resolved asap since I followed the correct process for cancellation and I returned the device within 7 working days. My credit score dropped and my credit report shows that BLC is the one that has made this bad impact even though i followed the process.
regards
***
BM
Bongani M's update31 May 2023, 14:55
Reviewer Update
Good day Thembinkosi
I was not debited but my concern is that this is appearing on my credit score , my credit score has dropped , is now 575 which creating a very bad impact - I want this to be resolved asap since I followed the correct process for cancellation and I returned the device within 7 working days. My credit score dropped and my credit report shows that BLC is the one that has made this bad impact even though i followed the process.
regards
***
I was not debited but my concern is that this is appearing on my credit score , my credit score has dropped , is now 575 which creating a very bad impact - I want this to be resolved asap since I followed the correct process for cancellation and I returned the device within 7 working days. My credit score dropped and my credit report shows that BLC is the one that has made this bad impact even though i followed the process.
regards
***
Blue Label Connect's replyOfficial
31 May 2023, 15:07Good day
Apologies for the misunderstanding.
Please send a screenshot of your credit account to *** in order for us to investigate further into your dispute.
Kind regards
Thembinkosi
Apologies for the misunderstanding.
Please send a screenshot of your credit account to *** in order for us to investigate further into your dispute.
Kind regards
Thembinkosi
Best regards,
Blue Label Connect's reply31 May 2023, 15:07
Official
Good day
Apologies for the misunderstanding.
Please send a screenshot of your credit account to *** in order for us to investigate further into your dispute.
Kind regards
Thembinkosi
Apologies for the misunderstanding.
Please send a screenshot of your credit account to *** in order for us to investigate further into your dispute.
Kind regards
Thembinkosi
Best regards,
BM
Bongani M's updateReviewer Update
31 May 2023, 16:51Good day
This is the screen shot appearing from credit score.
This is the screen shot appearing from credit score.
BM
Bongani M's update31 May 2023, 16:51
Reviewer Update
Good day
This is the screen shot appearing from credit score.
This is the screen shot appearing from credit score.
BM
Bongani M's updateReviewer Update
31 May 2023, 16:51image.png 60.5 KB
BM
Bongani M's update31 May 2023, 16:51
Reviewer Update
image.png 60.5 KB
Blue Label Connect's replyOfficial
01 Jun 2023, 10:49Good day
Please send a screenshot of your credit account to our WhatsApp number is *** as your screenshot cannot be viewed on Hello Peter.
Kind regards
Thembinkosi
Please send a screenshot of your credit account to our WhatsApp number is *** as your screenshot cannot be viewed on Hello Peter.
Kind regards
Thembinkosi
Best regards,
Blue Label Connect's reply01 Jun 2023, 10:49
Official
Good day
Please send a screenshot of your credit account to our WhatsApp number is *** as your screenshot cannot be viewed on Hello Peter.
Kind regards
Thembinkosi
Please send a screenshot of your credit account to our WhatsApp number is *** as your screenshot cannot be viewed on Hello Peter.
Kind regards
Thembinkosi
Best regards,
BM
Bongani M's updateReviewer Update
01 Jun 2023, 10:52Good day
I cannot see the whatsapp number on this platform.
I cannot see the whatsapp number on this platform.
BM
Bongani M's update01 Jun 2023, 10:52
Reviewer Update
Good day
I cannot see the whatsapp number on this platform.
I cannot see the whatsapp number on this platform.
Blue Label Connect's replyOfficial
01 Jun 2023, 10:56Good day
Thank you for taking my call.
We are currently waiting to attend to your WhatsApp message.
Kind regards
Thembinkosi
Thank you for taking my call.
We are currently waiting to attend to your WhatsApp message.
Kind regards
Thembinkosi
Best regards,
Blue Label Connect's reply01 Jun 2023, 10:56
Official
Good day
Thank you for taking my call.
We are currently waiting to attend to your WhatsApp message.
Kind regards
Thembinkosi
Thank you for taking my call.
We are currently waiting to attend to your WhatsApp message.
Kind regards
Thembinkosi
Best regards,
BM
Bongani M's updateReviewer Update
01 Jun 2023, 11:26Hi Thembinkosi
The number you gave me does not appear on whatsapp or show is not for whatsapp, I tried calling you back but the number you called with does not go through
please be in contact again.
thanks
The number you gave me does not appear on whatsapp or show is not for whatsapp, I tried calling you back but the number you called with does not go through
please be in contact again.
thanks
BM
Bongani M's update01 Jun 2023, 11:26
Reviewer Update
Hi Thembinkosi
The number you gave me does not appear on whatsapp or show is not for whatsapp, I tried calling you back but the number you called with does not go through
please be in contact again.
thanks
The number you gave me does not appear on whatsapp or show is not for whatsapp, I tried calling you back but the number you called with does not go through
please be in contact again.
thanks
Blue Label Connect's replyOfficial
05 Jun 2023, 14:50Good day Mr Makhubu
Thank you for taking my call earlier.
Please note that we are now awaiting your query on the email address we provided to you. (***)
Kind regards
Thembinkosi
Thank you for taking my call earlier.
Please note that we are now awaiting your query on the email address we provided to you. (***)
Kind regards
Thembinkosi
Best regards,
Blue Label Connect's reply05 Jun 2023, 14:50
Official
Good day Mr Makhubu
Thank you for taking my call earlier.
Please note that we are now awaiting your query on the email address we provided to you. (***)
Kind regards
Thembinkosi
Thank you for taking my call earlier.
Please note that we are now awaiting your query on the email address we provided to you. (***)
Kind regards
Thembinkosi
Best regards,
BM
Bongani M's updateReviewer Update
08 Jun 2023, 09:06Good day Thembinkosi
I am still waiting for feedback regarding my unresolved issue and i sent you an email which you did not acknowledge , May I kindly have a feedback please.
regards
***
I am still waiting for feedback regarding my unresolved issue and i sent you an email which you did not acknowledge , May I kindly have a feedback please.
regards
***
BM
Bongani M's update08 Jun 2023, 09:06
Reviewer Update
Good day Thembinkosi
I am still waiting for feedback regarding my unresolved issue and i sent you an email which you did not acknowledge , May I kindly have a feedback please.
regards
***
I am still waiting for feedback regarding my unresolved issue and i sent you an email which you did not acknowledge , May I kindly have a feedback please.
regards
***
Blue Label Connect's replyOfficial
08 Jun 2023, 12:09Good day
Please provide the email address you sent your query from?
Because the one we have listed here on Hello Peter does not reflect any details.
Kind regards
Thembinkosi
Please provide the email address you sent your query from?
Because the one we have listed here on Hello Peter does not reflect any details.
Kind regards
Thembinkosi
Best regards,
Blue Label Connect's reply08 Jun 2023, 12:09
Official
Good day
Please provide the email address you sent your query from?
Because the one we have listed here on Hello Peter does not reflect any details.
Kind regards
Thembinkosi
Please provide the email address you sent your query from?
Because the one we have listed here on Hello Peter does not reflect any details.
Kind regards
Thembinkosi
Best regards,
BM
Bongani M's updateReviewer Update
08 Jun 2023, 12:14Good day
email used is ***p
regards
email used is ***p
regards
BM
Bongani M's update08 Jun 2023, 12:14
Reviewer Update
Good day
email used is ***p
regards
email used is ***p
regards
Blue Label Connect's replyOfficial
09 Jun 2023, 08:32Good day Mr. Makhubu
Please note that there is no email we have received from the above email address.
Please make sure you are providing the correct details in order for us to assist you.
Kind regards
Thembinkosi
Please note that there is no email we have received from the above email address.
Please make sure you are providing the correct details in order for us to assist you.
Kind regards
Thembinkosi
Best regards,
Blue Label Connect's reply09 Jun 2023, 08:32
Official
Good day Mr. Makhubu
Please note that there is no email we have received from the above email address.
Please make sure you are providing the correct details in order for us to assist you.
Kind regards
Thembinkosi
Please note that there is no email we have received from the above email address.
Please make sure you are providing the correct details in order for us to assist you.
Kind regards
Thembinkosi
Best regards,
BM
Bongani M's updateReviewer Update
09 Jun 2023, 08:36Good day
I have sent it again and if I did not use the correct details it was suppose bounce back or have error message therefore i didn't receive an automatic respond saying the details are incorrect, Please check your email carefully and Yes i want this matter sorted ASAP.
The email I just used is ***p.
Regards
I have sent it again and if I did not use the correct details it was suppose bounce back or have error message therefore i didn't receive an automatic respond saying the details are incorrect, Please check your email carefully and Yes i want this matter sorted ASAP.
The email I just used is ***p.
Regards
BM
Bongani M's update09 Jun 2023, 08:36
Reviewer Update
Good day
I have sent it again and if I did not use the correct details it was suppose bounce back or have error message therefore i didn't receive an automatic respond saying the details are incorrect, Please check your email carefully and Yes i want this matter sorted ASAP.
The email I just used is ***p.
Regards
I have sent it again and if I did not use the correct details it was suppose bounce back or have error message therefore i didn't receive an automatic respond saying the details are incorrect, Please check your email carefully and Yes i want this matter sorted ASAP.
The email I just used is ***p.
Regards
Blue Label Connect's replyOfficial
13 Jun 2023, 11:38Good day Mr Makhubu
Please note that we are searching for the email address you provided, and we still can't pull any history under that email address.
Please check it character by character to ensure that you are providing the correct details.
Kind regards
Thembinkosi
Please note that we are searching for the email address you provided, and we still can't pull any history under that email address.
Please check it character by character to ensure that you are providing the correct details.
Kind regards
Thembinkosi
Best regards,
Blue Label Connect's reply13 Jun 2023, 11:38
Official
Good day Mr Makhubu
Please note that we are searching for the email address you provided, and we still can't pull any history under that email address.
Please check it character by character to ensure that you are providing the correct details.
Kind regards
Thembinkosi
Please note that we are searching for the email address you provided, and we still can't pull any history under that email address.
Please check it character by character to ensure that you are providing the correct details.
Kind regards
Thembinkosi
Best regards,
BM
Bongani M's updateReviewer Update
19 Jun 2023, 16:09I am not sure what is a feedback from your side because i sent all details or screenshots and sent it to you , pls provide as this has affected me very bad and I need it to be resolved
BM
Bongani M's update19 Jun 2023, 16:09
Reviewer Update
I am not sure what is a feedback from your side because i sent all details or screenshots and sent it to you , pls provide as this has affected me very bad and I need it to be resolved
Blue Label Connect's replyOfficial
20 Jun 2023, 08:47Good day Mr Makhubu
Please note that as mentioned above, we are unable to find the email you sent to us.
Please send to *** or you may send it to our WhatsApp chat support: ***.
Once done, please do let us know which email address you used to send the email in order for us to access your documents and assist you accordingly.
Kind regards
Thembinkosi
Please note that as mentioned above, we are unable to find the email you sent to us.
Please send to *** or you may send it to our WhatsApp chat support: ***.
Once done, please do let us know which email address you used to send the email in order for us to access your documents and assist you accordingly.
Kind regards
Thembinkosi
Best regards,
Blue Label Connect's reply20 Jun 2023, 08:47
Official
Good day Mr Makhubu
Please note that as mentioned above, we are unable to find the email you sent to us.
Please send to *** or you may send it to our WhatsApp chat support: ***.
Once done, please do let us know which email address you used to send the email in order for us to access your documents and assist you accordingly.
Kind regards
Thembinkosi
Please note that as mentioned above, we are unable to find the email you sent to us.
Please send to *** or you may send it to our WhatsApp chat support: ***.
Once done, please do let us know which email address you used to send the email in order for us to access your documents and assist you accordingly.
Kind regards
Thembinkosi
Best regards,