ND
Nothile D

1 reviews | Active since Apr 2014

14 Mar 2015, 12:45

REQUEST FOR CANCELLATION OF SERVICES NOT RESPONDED

Hello Peter, <br> <br> I am an Edgars account holder and I received an sms which I believed was from Edgars at the time, requesting that should I like airtime sent to me monthly and billed to my account I can respond yes. I did that because I thought it was quite a convenient service and I wanted to try it. <br> <br> It was only a week later when I discovered that every time I recharge, my airtime is gone without me using it. I called Vodacom to query this and was told that I should call RMCS. Upon trying to find out who is this RMCS Vodacom gave me their number and they explained their link to Edgars. <br> <br> I have been very inconvenienced by this service from RMCS as I cannot get any help from them, the same way I could call Voidacom and get a query sorted within that 5 minutes.<br> <br> I called RMCS on the 28 Feb 2015 asking to have their service deactivated and cancelled and was told by the call centre agent my call had been logged and I will be called within 48 hours to resolve this! You can already imagine the inconvenience of this and the difference from Vodacom who attended a query in 5 min. I have not received a call and am still waiting. I would like RMCS to unsubscribe my number urgently!<br> <br> Nothi

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Replies (1)
Blue Label Connect
Blue Label Connect's reply16 Mar 2015, 08:33
Official
Hello nothiledlamini,

Thank you for raising your query with us. We will call you shortly to assist.
Regards
Ruth