Remove my number from your database

From the 12th of November, I haven't been assisted. I bought a phone at CNA in 2016 all over sudden my number is faulty and am adviced by Vodacom to contact Blue label connect have been for the past month. No one knows anything how my sim card is under blue label connect, I dont have contract but have been receiving R60 airtime dont know from where and I dont know where to enquire up until my sim card gets damaged. Èvery week im told to wait 72hrs x 4 weeks now, yesterday for the first time i get ref number from a rude employee as well as their supervisors ref 4-***2-9eba78. Last week I got a call from *** today the number has changed. No one is accountable everytime you call BLue connect your details are taken down to ne escalated. Im self employed single mother who has no contact for a month I survive with my phone. Edgars phoned on my behalf yesterday no assistance. I dont know what to do all i want is to be given authority by BLC to rica my phone I bought cash in 2016!