Reinstate paid up debt

I settled my contract with Blue Label Telecoms Label and requested them to close it. I will not be needing their poor service. I got my paid up letter and submitted to all credit bureaus since they don’t do their job. Account was marked as paid up.

3weeks ago I started receiving calls from Blue Label Telecoms consultant was Carl Adams saying I owe them. I was so ****ed off. I sent email and Andile Masombuka said they will rectify the mistake with collection departments.

After a week Blue Label Telecoms debited my account. I sent email and immediately received a call from Hlengiwe and sent email to apologise on behalf of the company. They promised to refund my money.

27 August I got email from Transunion that Blue label account has been reinstated as in areas, I cried they went as far as ruining my reputation and credit scoring.

I sent emails and got no response.

I will visit Blue Label Telecoms offices they will pay for all this stress they are causing me.

TransUnion Blue Label Telecoms they need to fix this and the people who recently worked on my account need to take full responsibility.