Refund on cancelled contract

First of all I would like thank Hello Peter for this platform. A while ago I complained about this company on this platform about Blue Label not attending to my complaint. In less than a few days someone contacted to collect the device. And the device/rooter was collected. That was the collected and I was advised that someone will contact me to let know a way forward cause apparently they need test and see if the device is in good condition and working. Guess what no one hasn't had the decency to advise. I then contacted Blue Label Connect spoke to a consultant by the name of Avril and she then confirmed that the device was collected and that there won't be any charges or payment going through as it's showing that I don't have any payments overdue. Guess what again I was debited for this month after being assured that payment won't be there.

I emailed a statement and still no response. Blue label connect could I please have my money back. As i don't have any contact with you guys anymore.