Refund of RMCS Contract

Refund of RMCS Contract 15 October 2019

To whom it may concern

I have an account with Edgar's where I'm supposedly receiving airtime which is billed from my account 700­010­010­019­035­701­2 since April 2016. I contacted Edgars to cancel this contract which they and removed off my account. I have since called numerous times to get the money refunded but to no avail. I called again today and spoke to a manager - she advised she has to send RMCS and email regarding my refund. She gave me the email address saying they did not have a number I could call.

I want the money transferred back into my Edgards account today otherwise I will be closing my account.

Your urgent attention will be appreciated.

Contact me urgently on ***.

B Seroto

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Business reply

Edgars's reply: 18 Mar 2017, 09:48

As per our telephonic conversation today at 09:43 AM. Thank you for raising your concerns with regards to the RMCS cancellation. Please be advised we have escalated your query to the financial service for urgent intervention.

Please accept our sincere apologise for all the frustration this incident has caused you.

Your reference number: **********6/GO

If you ever need to speak to us, please call us on **********.

Kind Regards Customer Experience Team **********

Business reply

Edgars's reply: 18 Mar 2017, 09:52

As per our telephonic conversation today at 09:43 AM. Thank you for raising your concerns with regards to the RMCS cancellation. Please be advised we have escalated your query to the financial service for urgent intervention.

Please accept our sincere apologise for all the frustration this incident has caused you.

Your reference number: **********6/GO

If you ever need to speak to us, please call us on **********.

Kind Regards Customer Experience Team **********

BS

Bongiwe S: 18 Mar 2017, 12:59

BS

Bongiwe S: 18 Mar 2017, 13:00

Thank you for quick response and I so hope that this matter will be dealt with as soon as possible.

Regards

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