Refund

I apply for a cellphone contract in March and was delivered on the 16th of March and I contacted Blue Label on the 17th of March and cancelled the contract as I was not happy and advised them to cancell the debit orders. I waited for a week for them to collect the device and no correspondence from them and on my pay day 27th March Blue Label debited my account. I contacted them again and the agent confirmed that she can see that I cancelled the contract however the debit order is not yet cancelled hence my account was debited. She said she will escalate the matter. She requested my bank statement as payment not yet reflecting from their side. I sent the bank statement on the 28th of March as she said refund can only be processed Friday I waited for my refund till today. Today again Blue Label debited my account and bear in mind they already collected the device but still debited me for the second time. I waisted my airtime and call them again. I was not happy at all with the feedback. Nelisa confirmed that my refund will reflect in my account by the 28th however not both refund only the money they ****** me in March. I did the same again today forward the bank statement demanding all my 💰 Blue Label Connect is robbing me by taking mine money while Contra is cancelled and they also collected the device. I am unable to reverse these payments with my bank due to online purchase.

Please help I need my money. My id number is *** and today call reference is CM154253