OS
Ophelia S

1 reviews | Active since Mar 2022

23 Dec 2023, 17:59

REFUND!!

Can I pleae have my refund!!!

0
Replies (9)
Blue Label Connect
Blue Label Connect's reply28 Dec 2023, 10:47
Official
Good day Mr/s Soetsane,

Kindly send us a detailed query together with your bank statement on our customer support email address for us to assist urgently. Email address; ***

Thank you.
OS
Ophelia S's update28 Dec 2023, 11:07
Reviewer Update
I sent bank statements two weeks ago where is my refund?? I was apparently supposed to have received it on the 8th of December today is the 28th??? Can I have my refund Tommorow please
Blue Label Connect
Blue Label Connect's reply29 Dec 2023, 13:32
Official
 Good day Mr/s Soetsane,

Kindly send us a detailed query together with your bank statement on our customer support email address for us to assist urgently. Email address; ***, we understand that you logged this query before but noting is found on the system hence i am asking you to send for us to assist.

Thank you. 
OS
Ophelia S's update29 Dec 2023, 13:58
Reviewer Update
But I have done that and when I call you guys you guys clearly tell me that I was supposed to receive it on the 8th I have proof of emails and responses from you guys how many times must I send you the same documents
Blue Label Connect
Blue Label Connect's reply03 Jan 2024, 09:15
Official
Good day,

We will do a follow up and provide feedback.

Thank you.
OS
Ophelia S's update03 Jan 2024, 10:35
Reviewer Update
I have been following up myself!! Now yesterday I was told that it had been processed on the 27th of december can I please have my refund this Friday!!
Blue Label Connect
Blue Label Connect's reply04 Jan 2024, 16:48
Official
Good day,

We apologize for the delay, we will follow up and give you feedback.

Regards,
Nkundele 
OS
Ophelia S's update11 Jan 2024, 12:17
Reviewer Update
I have received feedback and been told that my contract had ended and the amount you are supposed to refund will be used for January I hope I will not encounter any problems regarding debit orders e.t.c
Blue Label Connect
Blue Label Connect's reply18 Jan 2024, 15:02
Official
Good day

Please note we have been unable to reach you to assist with your query, however we have sent an email. Kindly respond at your earliest convenience.

Regards.
Pontso