PREPAID NUMBER CHANGED TO CONTRACT

On Wednesday 24 Feb. 2016 my BB Bold Prepaid all of a sudden couldn't go on the internet which I PAY for every month to get BIS. Whatsapp, Facebook is off, I can't send SMS messages only to certain numbers and when someone phones my number ALL of the numbers show up as Private Number. I phoned Vodacom, they refuse to help me and gave me the number for this RMCS. I spoke to a lady (see Ref. number if it's even a real number) she said she cant help me and will put my name on a waiting list a consultant will phone me back in 48 working hours. I am still waiting. I'm super frustrated and quite angry as I have never signed up for this stupid contract but best of all is I don't have ANY accounts like Edgars or Jet or whatever else on my name! Who do these people think they are. My prepaid Vodacom number inserted in my BlackBerry with paid Internet miraciously by itself switched over to a Flexi 55 contract without my consent and as a customer who has been with Vodacom for years not to be able to receive any help regarding this issue is going to drive me over the edge and I expect some sort of help here seeing that this is not my doing at all. <br> Terrible, horrible, disgusting VC and RMCS