JS
Jimmy S
1 reviews | Active since Jul 2013
27 Jun 2022, 13:14
Poor service...wrong phone wrong contract and paying for services I don't receive
Dissatisfied with the customer service! I app**** for a contract phone of 249pm and internet services of 99pm upon delivery and first month's payment I found out they were charging me 349 for the wrong phone...plus 99pm for no internet services...it took me months to reprimand this but still went on over charging me for the wrong phone... contract and internet services... Absolutely poor service... I stopped paying...and now they are threatening me with garnish...
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Replies (3)
Blue Label Connect's replyOfficial
27 Jun 2022, 14:50Good Day Mr. Smith , we sincerely apologise for any inconvenience caused, kindly note as per your verbal agreement with the sales agent regarding the call recording. You have agreed to a Blackview A80 plus a Cell C 50 for the monthly amount if R349 of which you have accepted telephonically. Kindly note that the My Tech VAS product (Value Added Service) for repairs and 5gig data is not included in the contract as this is agreed to separately of an amount of R97 monthly kindly confirm if this amount has been debited from your account?
Blue Label Connect's reply27 Jun 2022, 14:50
Official
Good Day Mr. Smith , we sincerely apologise for any inconvenience caused, kindly note as per your verbal agreement with the sales agent regarding the call recording. You have agreed to a Blackview A80 plus a Cell C 50 for the monthly amount if R349 of which you have accepted telephonically. Kindly note that the My Tech VAS product (Value Added Service) for repairs and 5gig data is not included in the contract as this is agreed to separately of an amount of R97 monthly kindly confirm if this amount has been debited from your account?
JS
Jimmy S's updateReviewer Update
27 Jun 2022, 15:56From the start of my contact I've paid that extra R97 pm and never received the service I tried to reprimand it and eventually just asked numerous times just to cancel it... Why must I pay for something I don't receive...? Every time they say it's cancelled...but only to find you deduct it still...not only that the service is bad...so bad they can never get my email address...my home address or my name right...? Besides from that the phone only lasted 3months then totally crash its unacceptable...
JS
Jimmy S's update27 Jun 2022, 15:56
Reviewer Update
From the start of my contact I've paid that extra R97 pm and never received the service I tried to reprimand it and eventually just asked numerous times just to cancel it... Why must I pay for something I don't receive...? Every time they say it's cancelled...but only to find you deduct it still...not only that the service is bad...so bad they can never get my email address...my home address or my name right...? Besides from that the phone only lasted 3months then totally crash its unacceptable...
Blue Label Connect's replyOfficial
27 Jun 2022, 16:06Good Day, kindly confirm if the debit of R97 shows Blue Label Connect on your statement ? Please note that if your cell phone is faulty, we will gladly send it in for assessment. If there is no damage found on the device the Repair Centre will swap it with a new one. If you would like to continue please send your address to *** and a agent will call and assist you accordingly.
Blue Label Connect's reply27 Jun 2022, 16:06
Official
Good Day, kindly confirm if the debit of R97 shows Blue Label Connect on your statement ? Please note that if your cell phone is faulty, we will gladly send it in for assessment. If there is no damage found on the device the Repair Centre will swap it with a new one. If you would like to continue please send your address to *** and a agent will call and assist you accordingly.