Poor Service from Blue lebel

Can someone intervene I don't know what to do I app**** for cellphone contract and they send me something I don't know and I don't like it, I phoned same time that was on 12of November 2021 till today 06 December 2021, no one give me any call I'm calling them with my airtime spoken to almost whole call center agency, SIVETHA, NOSIPHIWE, YOLOKAZI, THANDI, MAIMA AND even their supervisor Shihaam who is so useless don't even know the complaints department email address mind you they debited on my account and we reaching the next pay now, they will again debit coz I can't reverse that **** Transaction.... I'm so angry and fill like I'm treated unfair.... and I'm being ****med