1 reviews | Active since Jun 2024
Poor service from Blue Label Connect
I started my contract with Blue label connect in March 2022 and never missed one payment as per my bank statements but they listed me twice on the credit berau. After providing them with statements, they agreed that I do not owe them anything and they promised to send me a paid up letter and clear my name, well up to today I did not receive anything from them after several calls that I made. This is highly unacceptable and it is pulling my credit score down. I dealt with them via email and fone calls but still nothing. And in the meantime they are contacting me for another cellphone contact. I wanted to apply for a homeloan but I am declined due to the fact of the listing on credit berau, I am helpless and frustrated. Blue Label Connect are ruining my life. Please help.
We sincerely apologize for the distressing situation you have experienced with us. Your concern has been escalated, and our team is actively working towards resolving this matter promptly. We understand the urgency of receiving the paid-up letter and having your name cleared from the credit bureau listing.
Rest assured; we are diligently following up with the collections department to ensure that the necessary documents are issued to you without further delay. Your patience is greatly appreciated as we address this issue to restore your credit status and alleviate the impact it has had on your financial applications.
Please be assured that we are committed to assisting you in rectifying this situation and will keep you updated on the progress made. We understand the importance of your financial well-being and aim to provide a swift resolution to this matter.
Warm Regards,
Nkundele
We sincerely apologize for the distressing situation you have experienced with us. Your concern has been escalated, and our team is actively working towards resolving this matter promptly. We understand the urgency of receiving the paid-up letter and having your name cleared from the credit bureau listing.
Rest assured; we are diligently following up with the collections department to ensure that the necessary documents are issued to you without further delay. Your patience is greatly appreciated as we address this issue to restore your credit status and alleviate the impact it has had on your financial applications.
Please be assured that we are committed to assisting you in rectifying this situation and will keep you updated on the progress made. We understand the importance of your financial well-being and aim to provide a swift resolution to this matter.
Warm Regards,
Nkundele