Hellopeter
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JT
Johannes T

1 reviews | Active since Mar 2024

01 Mar 2024, 10:10

Poor Service

I bought a contract phone, which the seller said it comes with data and airtime, on the second day I received the phone they debited their cash which wasn't on the agreement with a seller, I then called and I was told that the contract doesn't come with data is only airtime which made me immediately to cancel the contract, it's been 3 years now waiting for them to come collect their phone cause it was bought online and I keep getting calls that I owe them while I cancelled the contract within 7 days, poor service I got from this company called blue label connect.

0
Replies (6)
Blue Label Connect
Blue Label Connect's reply05 Mar 2024, 10:41
Official
Good day Sir,

We would like to apologize for the bad service, and we thank you for your understanding.

As per our conversation on the phone, please note that i will provide feedback as soon as my nanager reverts on your email address.

Regards,
Nkundele 



JT
Johannes T's update05 Mar 2024, 12:00
Reviewer Update
Thank you so much to hello Peter, finally after along time blue label connect managed to call me in admission of being wrong and I can't wait for the cancelation of this contract, thank you again
Blue Label Connect
Blue Label Connect's reply08 Mar 2024, 11:04
Official
Hi Tshepo,

We are happy are agents contacted you and they are assisting you with this issue, please do not hesitate to contact us should you need any further information with regards to your enquiry.

Regards,
Kundele
JT
Johannes T's update18 Mar 2024, 11:00
Reviewer Update
Good morning Hellopeter, blue label managed to come collect the Cell phone so I'm waiting for them to get back to me, ever since the collection was made haven't been contacted and as to their agreement i was told that as soon they get their cell phone they will get back to me regarding clearance of my name and the will even send me the letter conforming that I've been cleared, please help out with regard.
Blue Label Connect
Blue Label Connect's reply25 Mar 2024, 09:22
Official
Good day Mr Johannes,

We apologize for the delay in response.

Please note that your contract with blue label was deactivated (cancelled). The debit order was also suspended which means Blue label will not try to deduct from your account again.

Kind regards,
Nkundele
JT
Johannes T's update25 Mar 2024, 09:59
Reviewer Update
Good news, thank you Hello Peter and I really appreciate for this platform, thank you again.