POOR SERVICE EVER.

I have decided to take out the contract out with the said company, when that happened it felt good and exciting,boy was I wrong ,frustrated. this how it all started I received the contract package on the 12 November, I was happy, only to find out that that's where my issues going to start, since then I was told to leave the phone off, and sim card out of the phone it should be fine within or after 48 hours, 48 hours came and past no activation of the sim card. then I had to call after the company as if I am not paying for the service, I was told and promised by the agents that they were merely doing their job that they will log a call for me I should expect a call from their respective department, that was now on the 20th of November, nothing happened, I then called in again, that was now on the 22 November, in the mean time they (The Company) have already debited my account, this happens while I am still frustrated weighing my option to cancel the contact, when I called my bank was simply told that Blue Label Connect has put a stop or Lock, on my account not to be able to reverse my money, that means now I am obligated to the contract, whether I like it or not. this is like buying a car from the dealer without wheels. I called in again I spoke to the gentleman by a name of Godfrey if not mistaken from their IT side of things, he explained to me that the card was never send to IT to activate, shocking, I had to find out about his three weeks later on, my expense since I received the package. well at least he promised to call me back and indeed he called me back advised that sim is working shows active from his side. but that was not the case the card was still not working. he then suggested that I must go to a nearby Vodashop to purchase a new contract sim card then they will just activate it, but I have to pay for a sim, which I told him that it is unfair why must I pay for extra service that I am already paying for. I can't really fault the guy for trying though, I think that he could sense how frustrated I was he thought of the easy way out. this is very shocking service I ever endured, and referring anyone to this company will be a miracle. finally I am not sure if it is indeed for Godfrey that now sim card a month later is active, if YES thank you very much Godfrey. though I feel that I just entered into a marriage that I won't be happy as I was not from the start.