BT
Bongani T
1 reviews | Active since Sept 2020
06 Mar 2025, 12:44
Poor Service
I am very disappointed with Blue Label Connect service. I had a contract with them and fully paid for the cellphone in 2021. However, it still appears on my Credit Bureau record that I owe them money. I have sent them proof of payment and was assisted by a lady named Hlengiwe, who informed me that they had sent my paid-up letter to the accounts department. However, to this day, the issue remains unresolved.
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Replies (1)
Blue Label Connect's replyOfficial
18 Mar 2025, 10:27Hi Bongani,
Thank you for recahing out and we sincerely apologize for the inconvenience this has caused.
Please note that once we provide you with the paid up letter we will on our end send your new updated credit profile to the credit bureau for them to update on their end.
They do take time, and this can take up to 90 days or even more, to make the process a bit quick for you, you will have to follow up with the credit bureau as well on your end and they will assist you promptly.
Regards,
Nkundele
Thank you for recahing out and we sincerely apologize for the inconvenience this has caused.
Please note that once we provide you with the paid up letter we will on our end send your new updated credit profile to the credit bureau for them to update on their end.
They do take time, and this can take up to 90 days or even more, to make the process a bit quick for you, you will have to follow up with the credit bureau as well on your end and they will assist you promptly.
Regards,
Nkundele
Blue Label Connect's reply18 Mar 2025, 10:27
Official
Hi Bongani,
Thank you for recahing out and we sincerely apologize for the inconvenience this has caused.
Please note that once we provide you with the paid up letter we will on our end send your new updated credit profile to the credit bureau for them to update on their end.
They do take time, and this can take up to 90 days or even more, to make the process a bit quick for you, you will have to follow up with the credit bureau as well on your end and they will assist you promptly.
Regards,
Nkundele
Thank you for recahing out and we sincerely apologize for the inconvenience this has caused.
Please note that once we provide you with the paid up letter we will on our end send your new updated credit profile to the credit bureau for them to update on their end.
They do take time, and this can take up to 90 days or even more, to make the process a bit quick for you, you will have to follow up with the credit bureau as well on your end and they will assist you promptly.
Regards,
Nkundele